I scheduled an appointment for 12:30. I arrived at the office at 12:10. I was told it would be at least 1 1/2 hours before being seen. It would be on the computer with a doctor. I left because that was unacceptable. The office person was very nice and apologetic. I decided to go to another medical group in the area.

NEVER GOT THE CALL!! Contacted by #and said Call was scheduled will be receiving it within 5 to 10 minutes!! NEVER GOT A CALL!! I have never been so disappointed in any service in my entire life as you’re so so-called walk-in clinic!! And no, I would never recommend it to anyone!!🤬

The staff was super friendly, and very accommodating to my needs.

I had a lump with minor bruising on Thursday. I woke up to a full blown bruise rings with a white center. My perception was a spider bite as I saw puncture wound by the white center. I work in mental health with nurses on staff. The nurse looked at it and agreed it was a spider bite. I had our work APRN look at it and she agreed it was a bite. I took their advice and scheduled an appointment for 5P at the New Milford location. I came at 4:50, and I felt like I was “bothering” the male nurse. Very one worded with his answers. I was checked in. I was called to the back approximately 5:15, showed the female nurse my bite. She assessed me fine though kind of struck me as odd as I sat there with my visible black and blue bite and she asked me what leg was it on? I waited from 5:15 in the exam room till approximately 6:30ish when I was told I was “virtually” the next patient. My husband was in and out as we have two small children who could not sit in that office for over an hour. My husband came back after getting a bottle for the baby at approx 7P, still waiting no update. He went out to see what was going on and basically the two nurses there waved him away. Ridiculous. At this point I have been sitting at the office from 4:50-7P. I gave them 20 more minutes because I paid a copay and wanted my services. Still no one came. I left. I am very upset I had to spend almost two and a half hours of my night for nothing. I would like to be refunded for my copay as I did not receive any care and the staff presented as either cold or clueless.

Always such a pleasure to visit DOCS New Milford.   Great staff, amazing doctor (Dr Tolbert) and spotless facility.  Highly recommended. Thank you.

It was very easy to get an appointment 10:50 am however I sat in the waiting room, almost a full hour before being taken to the next room. After the girl took my vitals she left. I sat in there almost another full hour and a half.!! the doctor’s English was very broken on the television screen very hard to understand. There was not one doctor on site. I do not blame the staff that was working as they did their best. In my opinion. That place needs a complete overhaul. there was not even one adult there to protect those girls that were working if something had happened.! Needless to say, I was very disappointed and will not be returning

Had a 6 month checkup.  Great prep, thorough discussion with very clear explanation and painless blood draw.   Excellent service and super friendly people without exception.  Highly recommended

Very pleasant and helpful front desk staff. (Leanne) Well organized and clean office.  APRN, Michelle Tolbert was friendly, reassuring and efficient, prescribing medication for my allergic reaction to an insect bite.  Would definitely recommend this office, for walk-in or primary care.

I didn’t even get to be seen because even with an appointment I had to wait for 30 minutes with no one saying a word to me until I told them I had to leave in 20 minutes. I was told that the procedure I was scheduled for was gonna take 45 minutes, so I had to reschedule to the next morning. This is the second time that I’ve had an unnecessarily long way time at this practice.

Staff was great but the online telephone meeting access had an extended delay/issue.