CareFirst Urgent Care Locations in Augusta, KY

I really appreciate the staff in Carefirst Urgent care. They are very helpful.

First rate ! I’m switching from the Minute Clinic to Hyde Park Urgent Care going forward!!

Went in for COVID test. Staff was very friendly during a stressful time.

Staff was very friendly and professional, especially notable during this time of high-volume COVID testing with frustrated customers/patients in waiting area.

I am so pleased to have “found” this caring and efficient urgent care provider group.

Turned to CareFirst Urgent Care for COVID Test and Antibody Test. Sunday hours were what we needed for our family to be tested.

The front desk associate, Ben, and Jordan were extremely professional, kind, and patient. Everything was explained in detail, all of my questions answered, and I never felt rushed. So many urgent care centers are sub par in terms of professionalism and quality of care. I wouldn’t hesitate going back to this facility in the future if I needed any of the services they offer.

Unbelievably professional staff. I felt as if I was known by the receptionist upon arrival who processed my online paperwork and checked me in. Submittal of forms in advance on line was super easy and fast. I did it from my cell phone. No multi form clipboard and paper hassle in the waiting room. Proper Covid distancing in lobby and masks were worn by all. Clean waiting room and exam rooms. Though this should be expected, my wait was a bit frustrating. My appointment was at 6:45 pm for a Covid test, and I was finally seen at 7:55 pm. I arrived by 6:30 as requested via text. 1 hr 1/2 was much longer than I imaged for a scheduled test. They seemed way under staffed for the number of people in the waiting room. But again, the overall clean friendly experience outweighed the wait. A very positive and professional experience. I had never been to an urgent care facility previously. I’d return to this one if needed in the future.

I was shocked to see a staff member without a mask. We are living through a pandemic, with numbers continuing to rise, and the facility is a Covid testing site. If grocery stores and chain stores require masks for employees and patrons, I would assume a medical facility would do the same.

A woman came in and did not know how to use her smart phone. The Check in girl said there was no way to check her in manually. I watched this poor woman struggle and, while the receptionist gave instructions, she didn’t take the extra steps to Really help her. I was a patient and observed all of this. I sat down with the patient and filled out the entire online form for her. If I hadn’t I don’t think she would have been seen. I asked the front desk worker if she could Manually check the patient in, she replied there was absolutely no way to do it. I stepped in to help the patient, keep in mind , my helping the woman was a complete violation of HIPPA, and that wasn’t addressed by the worker. As I‘ve thought about it, I realize all the worker had to do was pull up the form on her computer and type in the information for her. (Which is what I did with the patient’s phone.) So she could be with her husband in a nursing home, The sweet patient just needed a Covid test. I spent 9 years training Epic at a hospital. I also trained Front desk customer service. The program you have set up is not user friendly. A large population of Americans do not have computer skills and they have to be helped. The worker just needs sufficient training on how to handle situations like this one. In the workers defense, to make matters worse, the Solo server had a glitch and wasn’t readily coming up. It did after a minute or so. Also, The business didn’t have wifi? Kinda defeats and complicates the employees ability to do her job and I had to use my data to check in. The tech, Brianna, did a excellent job administering the test.

Left without getting any care. No body informed me before I arrived at my appointment that you had to have a smart phone to get a Covid test. You should have an alternative option to receive results when those patients don’t have a smartphone. I drove an hour to this appointment. I believe you owe me for time and travel. Your services are prejudice against seniors and people that may not want to have a smartphone. I will never use your services in the future and will make sure that everyone I’m acquainted with knows of what bad service I received and the poor rules you have during a national pandemic. I RATE YOU negative 10 and that’s being nice.

Wish you disnt have to come inside for a covid test.

First time visit. Registered online for an “appointment”, including insurance info, personal info etc. Receptionist experience was poor. I checked in and her first response to my friendly “I’m here for my 5:45 appointment“ was a condescending “you don’t have an appointment. You registered online” followed by a robotic, unhelpful directive to register yet again for the means for the clinic to send and for me to receive my COVID test results. The directions I was given did not work with my iPhone. It took a few times for the receptionist to listen and understand that the error message I received was a server issue and the repeated directive to “no, no; just back up, all the way up” would not resolve the issue. When I asked about the alternative to registering with my iPhone, she pointed me to an iPad. It thankfully worked. There was no indication of how long it would take to get in. And frankly, no eye contact. She is most likely a really good, smart, kind person. But her approach/demeanor was more akin to what one might expect at a BMV. Just a really poor first impression. The good news is that I ultimately got in within 10 minutes for the test. The technician who administered the test was terrific! Friendly, smart and efficient.

I was there for cov-id testing. There were a number of other possible exposed patients being tested. There was not enough room to spread out, some went outside to wait. It was a little unsettling. Although, the technician giving the covid test was outstanding...I give her 5 stars. She was comforting, professional and gentle. All the horror stories I heard about the test was dispelled for me because of your technician that day.

It just always takes so much longer than needed. I scheduled a covid test in advance and they didn’t even see me until 45 after I arrived. It doesn’t make sense for such a simple process. Thanks.