CareFirst Urgent Care Locations in Florence, IN

I didnt have a long wait time. The staff was knowledgeable, helpful, & caring. Best urgent care ive ever been to.

Thorough exam. Quick return time on Covid tests. Much faster than other clinics and doctor offices. Waiting room is small and doesn’t allow for 6 ft of social distance. You are allowed to wait in your car and they will come out to get you.

The only complaints I have is that it smelled bad in there liked rotten cheese, you could even smell it through your mask both myself and my husband said the same thing. The other thing is we did the online check in because its supposed to be faster for you, well it's not when we was seen 45 minutes after our appointment time. Then to make it worse there was a gentleman who came in after us that was a walk in still had to do paperwork and everything, by the time he got done he asked what time it was and told the staff he would have to leave unless he could get seen right now because he had somewhere else to be. Well what did they do they took him back ahead off us when we was there first waiting to be called back, he should have had to wait his turn or come back on a better day and time for himself. Why should we have to wait longer because he chose to make poor time management for himself and yet we went online and picked a time good for us, we did all our paperwork online and was pretty much ready to go when we walked in the door just had to give over a copy of our insurance card and drivers license, then get the link for the covid test on our phone to fill out (which we did in less than 5 minutes while we waited). So I truly believe it was wrong of the staff to call him back and I have worked in healthcare for years you dont do that for patients for the simple reason of people like me who are there first or have an appointment first unless it's an emergency and his was not he was just getting a covid-19 test done. So he could have waited longer or came back later or even another day, like we had to wait the extra 45 minutes past our appointment time we selected. I guess lesson learned as a first time patient here not to come back for this reason and just start using the little clinic or something else. Sad part is we both really, really loved the doctor she was very, friendly, understanding, compassionate about our sick family member and even offered to pray for them, her overall bedside manner you can only score a 5 star but she needs a 10 star it's well deserved and I hope that she sees this to know how much we appreciate her and how she is not like some doctors who can talk down to you, no she was the best and talked with you. I hope she is able to stay safe during this pandemic of treating all of her patients she rocks. The lady that took us back however we never got her name (I was always taught in school and at my job when a patient is brought back you introduce yourself) she was not very friendly, she just seemed like she was there to do a job and that's it, no compassion for a patient. My temperature was high and I found that funny because I had been taking multiple drinks of cold water prior to it, then she said my BP was severely high even funnier part about that is I've never had an issue with it before and I also have a smart watch that takes my BP so I immediately took it and it was what I normally run at an average range and I've always had this compared with all my other doctors readings so I know its accurate but she refused to retake. But I can let all of this go because you have one of the best doctors I've ever met that makes up for all of the bad I guess.

I checked in and filled out all my paperwork online and then told the desk I was there through solv when I got there. I waited for an hour and then they started calling people up who got there after me. So then I went to the desk to make sure I wasn’t getting skipped and it turns out I had to fill out another form and pay because I was getting Covid tested. There was no indication from solv or from the staff that I had to do that before I could be seen. The staff was friendly and the care was great, but in my effort to utilize “contactless check in” I ended up waiting at total of 1 hour and 45 min because there was never an indication that I still had to fill things out.