COVID testing & Rapid testing near me in Mounds, IL

I was standing in the waiting room behind another patient who was at the registration window. That transaction was taking a while. Another person in the reception area saw me waiting and came to the adjacent door and invited me inside to register at another window. This person was most helpful and a pleasure to deal with. After registering, I waited about 20 minutes to be seen. After the initial steps of height, weight, blood pressure, oxygen level and pulse, I waited another 10 minutes to be seen by the nurse practitioner. She listened to my concerns about a persistent cough, then listened to my lungs. She ordered a chest X-ray. I was completely unfamiliar the hospital so a staffer walked me all the way to the Imaging Center and turned me over to them. Those folks were very friendly and efficient and had me turned around back to Urgent Care in 20 minutes. The nurse practitioner saw nothing beyond bronchitis on the chest X-ray and called in prescriptions to my pharmacy of choice. This health care visit was the best urgent care experience I have had, EVER. The reviewers complaining about surly, unfriendly staff may be having their own surly, unfriendly attitude reflected back to them!