This is perhaps the worst medical service I have received in my life. I recommend anyone considering this place not to go. I visited this clinic after work due to a large infected cut. When I arrived, the person on the front desk asked for my insurance information. Evidentially, one of the first things the front desk person mentioned was the co-pay; it seemed strange how she jumped into that without asking what I was coming in for or other more pressing concerns. I had left my credit card at home, so I asked if they can bill me or I would mail it in. She refused and I suggested that if she can talk to the doctor who happens to own the clinic. Doctor refused to see me without paying copay. I talked to the doctor who was sitting in the back office, but she did not ask why I came to her clinic. She said I could pay through the phone, which I prompted did. Afterwards, she no longer seemed interested in what I had to say or what was troubling me to come to her clinic. It seemed like her primary concern was how I was going to pay.
About 30 minutes later I was directed to a room where I ended up waiting an entire hour. Afterwards, I was seen by the nurse and only her. I had not seen the doctor nor had she treated me. The doctor was the first person to see me regarding co-pay but wasn’t present to actually help patients at her clinic while she wasn’t busy, but talking with her staff. What was worse was that there was no proper treatment.
The nurse only provided me with saline and Vaseline to my wound. What a joke. When I asked for antibiotic ointment, the nurse left to search for some but couldn’t find any. What kind of urgent care clinic doesn’t have ointment? This is a clear sign of malpractice.