On 1/31/21 I went to cancel an appointment I made in error at approximately 8:30 am out of courtesy. What a waste of time, the staff was very dismissive, they obviously saw me standing at their front desk, as they looked right at me and proceeded to ignore me, I finally said excuse me, I need to cancel an appointment, they were obnoxiously rude, unprofessional and did not even greet me, I asked why they were not answering their phone, their response was that “We are getting too many calls”. When calling, the phone rings and rings, then it’s a click and they hang up on you.
This place is NOT recommended. The girls (there were 3 or 4) acted as though I was bothering them! If I could give a ZERO I would. Some staff training on how to treat patients is highly suggested to be completed by Management outside of this office.
Shame on this Urgent Care. People come here out of urgency and are treated poorly. I was only here to get a Covid vaccine, and those individuals giving the vaccine outside did not appear to be connected to this office, as they were very kind, nothing like the staff inside. After working in the Healthcare Industry for more than 30 years, these workers lack any kind of manners nor compassion.