Eye exam
in San Leandro, CA

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Dr Fitzpatrick was thoughtful and attentive and did what tests she could. Her diagnosis of pneumonia was not confirmed by the staff at CPMC, however. It seems I have some sort of infection, maybe more than one—perhaps bronchitis for one. The high pulse rate was due to dehydration. BTW the X-ray copy I took to the hospital was incompatible with its system. Nonetheless I appreciate the care I was given at Carbon.