I am an older woman (61) and this was my first visit to the Urgent Care facility. The reception ladies were very polite and friendly, one of them even apologizing for the wait time, (only two providers) and offering anyone who needed it a bottle of water. The nursing staff were also very friendly, and I certainly enjoyed talking to the woman who was there to take my vitals. The so-called 'care provider' was a very different story. I was seen, as it were, by a woman listed on my discharge sheet as Virginia Gilliam, PA. I have no issue seeing a Physician's Assistant, or a Nurse Practitioner, my issue is with the complete lack of empathy or any kind of care that I was given by this woman. She never once examined the injury I came in for, never asked me to demonstrate what kind of mobility I had, nothing. She asked me what I had been doing for the problem, and after I told her, she said I should just keep doing what I had been, because there was nothing else to do. In addition, when I asked her for suggestions about what I could add to my diet to help with muscle healing, she replied, "I don't know, I can't think of anything." What kind of response is that from a medical professional? She did nothing for me, would offer no help or advice, so what did I go in there for? Obviously, I just wasted my time and money, and will not be recommending this place as long as Ms. Gilliam is on their duty roster.