CareFirst Urgent Care Locations in St. Leon, IN

The door was open and the waiting area was very clean. Very few touch points Everyone was wearing a mask I waited maybe 5 minutes Staff was friendly, caring, professional and informative This was my 2nd visit to the Winton road facility and it was as good as the first time If you need an urgent care this is a safe place to go

Fast and friendly service. Great experience. No one wants to go to urgent care but if you have to go , go here.

I didnt have a long wait time. The staff was knowledgeable, helpful, & caring. Best urgent care ive ever been to.

We arrived at 6:46 and checked in on app saying we had arrived. It said there were 3 people ahead of us and then eventually showed that we were next. It never notified us that it was our turn and never said to go into Urgentcare. I told my sick daughter we just needed to be patient that we weren’t allowed to go in until we received notice from the app, due to Covid. Finally after waiting over an hour in the car,I risked breaking the rules to go in and inquire about our turn. After all - it was getting close to closing time. The receptionist was very nice but seemed a little frustrated with the app. She said I should have come in and signed in on the physical paper to let them know I had arrived. I have no problem with the receptionist, she was very helpful and a couple of the employees apologized for the wait. They got us in soon after that. My question is why did the app tell us to wait and refresh the wait list when it didn’t mean anything? It even had at column called “at clinic” that said “yes” because I had responded yes to the app when we arrived. The app should have clearly stated that I needed to “go into Urgentcare building and sign in” instead of leading me to believe that checking in on the app was sufficient. Thank you to the staff at Fairfield Urgentcare. I’m sure this app confusion is frustrating for you too.

I have never been to this urgent care but will definitely utilize it again should the need arise in the future. Extremely professional, kind and caring staff!!

First rate ! I’m switching from the Minute Clinic to Hyde Park Urgent Care going forward!!

The wait took a bit, but I assume it was because there was someone elderly receiving treatment and I was there for a COVID test so they wanted to minimize exposure. I was happy to do that, but maybe being told would have made me less fidgety.

Best urgent care service I've seen. Short wait time and very friendly personable staff! Love it and will continue to use!

I had a great experience at CareFirst urgent care. In the middle of a pandemic it was a little nerve racking going into a healthcare facility, but it was very clean and my wait time was not nearly as long as I expected. Only about 20 minutes. I spent a total of an hour there. Very convenient that you can schedule appointments online and put all of your info in so you don’t need to fill out paperwork when you get there. Would recommend this urgent care

Went in for COVID test. Staff was very friendly during a stressful time.

Staff was very friendly and professional, especially notable during this time of high-volume COVID testing with frustrated customers/patients in waiting area.

The front desk associate, Ben, and Jordan were extremely professional, kind, and patient. Everything was explained in detail, all of my questions answered, and I never felt rushed. So many urgent care centers are sub par in terms of professionalism and quality of care. I wouldn’t hesitate going back to this facility in the future if I needed any of the services they offer.

Thorough exam. Quick return time on Covid tests. Much faster than other clinics and doctor offices. Waiting room is small and doesn’t allow for 6 ft of social distance. You are allowed to wait in your car and they will come out to get you.

The only complaints I have is that it smelled bad in there liked rotten cheese, you could even smell it through your mask both myself and my husband said the same thing. The other thing is we did the online check in because its supposed to be faster for you, well it's not when we was seen 45 minutes after our appointment time. Then to make it worse there was a gentleman who came in after us that was a walk in still had to do paperwork and everything, by the time he got done he asked what time it was and told the staff he would have to leave unless he could get seen right now because he had somewhere else to be. Well what did they do they took him back ahead off us when we was there first waiting to be called back, he should have had to wait his turn or come back on a better day and time for himself. Why should we have to wait longer because he chose to make poor time management for himself and yet we went online and picked a time good for us, we did all our paperwork online and was pretty much ready to go when we walked in the door just had to give over a copy of our insurance card and drivers license, then get the link for the covid test on our phone to fill out (which we did in less than 5 minutes while we waited). So I truly believe it was wrong of the staff to call him back and I have worked in healthcare for years you dont do that for patients for the simple reason of people like me who are there first or have an appointment first unless it's an emergency and his was not he was just getting a covid-19 test done. So he could have waited longer or came back later or even another day, like we had to wait the extra 45 minutes past our appointment time we selected. I guess lesson learned as a first time patient here not to come back for this reason and just start using the little clinic or something else. Sad part is we both really, really loved the doctor she was very, friendly, understanding, compassionate about our sick family member and even offered to pray for them, her overall bedside manner you can only score a 5 star but she needs a 10 star it's well deserved and I hope that she sees this to know how much we appreciate her and how she is not like some doctors who can talk down to you, no she was the best and talked with you. I hope she is able to stay safe during this pandemic of treating all of her patients she rocks. The lady that took us back however we never got her name (I was always taught in school and at my job when a patient is brought back you introduce yourself) she was not very friendly, she just seemed like she was there to do a job and that's it, no compassion for a patient. My temperature was high and I found that funny because I had been taking multiple drinks of cold water prior to it, then she said my BP was severely high even funnier part about that is I've never had an issue with it before and I also have a smart watch that takes my BP so I immediately took it and it was what I normally run at an average range and I've always had this compared with all my other doctors readings so I know its accurate but she refused to retake. But I can let all of this go because you have one of the best doctors I've ever met that makes up for all of the bad I guess.

Unbelievably professional staff. I felt as if I was known by the receptionist upon arrival who processed my online paperwork and checked me in. Submittal of forms in advance on line was super easy and fast. I did it from my cell phone. No multi form clipboard and paper hassle in the waiting room. Proper Covid distancing in lobby and masks were worn by all. Clean waiting room and exam rooms. Though this should be expected, my wait was a bit frustrating. My appointment was at 6:45 pm for a Covid test, and I was finally seen at 7:55 pm. I arrived by 6:30 as requested via text. 1 hr 1/2 was much longer than I imaged for a scheduled test. They seemed way under staffed for the number of people in the waiting room. But again, the overall clean friendly experience outweighed the wait. A very positive and professional experience. I had never been to an urgent care facility previously. I’d return to this one if needed in the future.

A woman came in and did not know how to use her smart phone. The Check in girl said there was no way to check her in manually. I watched this poor woman struggle and, while the receptionist gave instructions, she didn’t take the extra steps to Really help her. I was a patient and observed all of this. I sat down with the patient and filled out the entire online form for her. If I hadn’t I don’t think she would have been seen. I asked the front desk worker if she could Manually check the patient in, she replied there was absolutely no way to do it. I stepped in to help the patient, keep in mind , my helping the woman was a complete violation of HIPPA, and that wasn’t addressed by the worker. As I‘ve thought about it, I realize all the worker had to do was pull up the form on her computer and type in the information for her. (Which is what I did with the patient’s phone.) So she could be with her husband in a nursing home, The sweet patient just needed a Covid test. I spent 9 years training Epic at a hospital. I also trained Front desk customer service. The program you have set up is not user friendly. A large population of Americans do not have computer skills and they have to be helped. The worker just needs sufficient training on how to handle situations like this one. In the workers defense, to make matters worse, the Solo server had a glitch and wasn’t readily coming up. It did after a minute or so. Also, The business didn’t have wifi? Kinda defeats and complicates the employees ability to do her job and I had to use my data to check in. The tech, Brianna, did a excellent job administering the test.

I checked in and filled out all my paperwork online and then told the desk I was there through solv when I got there. I waited for an hour and then they started calling people up who got there after me. So then I went to the desk to make sure I wasn’t getting skipped and it turns out I had to fill out another form and pay because I was getting Covid tested. There was no indication from solv or from the staff that I had to do that before I could be seen. The staff was friendly and the care was great, but in my effort to utilize “contactless check in” I ended up waiting at total of 1 hour and 45 min because there was never an indication that I still had to fill things out.

The medical staff was good. However, I did not appreciate that the receptionist was only wearing her mask intermittently and I also did not appreciate overhearing one of the women in the office complaining that her mask gave her contact dermatitis and therefore she wasn’t going to wear it. When one is coming in for a Covid test, it is expected that the staff will follow CDC protocols.

This is my fifth visit to this location for Covid related testing. I’ve come to expect high quality from the location and the staff. I was extremely disappointed with my most recent experience. My appointment was for 11:45am, but I wasn’t seen for another hour. There was two medical professionals Unmasked behind the reception counter, but visible to patients. They were not only putting their coworkers at risk, but the patients waiting in the waiting room. One was the nurse who took my blood sample, the other was the attending physician. This is extremely unprofessional and extremely dangerous behavior during a global pandemic. Everyone in the waiting room was waiting for Covid tests. To see medical professionals carelessly disregarding the policies we were all holding in place was jarring. The attending physician also made a passing comment about “how she’s ANTI Covid and masks” to me, a Covid survivor. Please hold your staff accountable and responsible for maintaining mask wearing for their entire work shift.

First time visit. Registered online for an “appointment”, including insurance info, personal info etc. Receptionist experience was poor. I checked in and her first response to my friendly “I’m here for my 5:45 appointment“ was a condescending “you don’t have an appointment. You registered online” followed by a robotic, unhelpful directive to register yet again for the means for the clinic to send and for me to receive my COVID test results. The directions I was given did not work with my iPhone. It took a few times for the receptionist to listen and understand that the error message I received was a server issue and the repeated directive to “no, no; just back up, all the way up” would not resolve the issue. When I asked about the alternative to registering with my iPhone, she pointed me to an iPad. It thankfully worked. There was no indication of how long it would take to get in. And frankly, no eye contact. She is most likely a really good, smart, kind person. But her approach/demeanor was more akin to what one might expect at a BMV. Just a really poor first impression. The good news is that I ultimately got in within 10 minutes for the test. The technician who administered the test was terrific! Friendly, smart and efficient.