HIV test near me
in Mantua, VA

I made an appointment online and still waited an hour to be seen after my appointment time. No one apologized or mentioned the wait. The assistant I saw was short with me and showed little empathy. I was only going to be seen for a simple UTI. The time from checking in to leaving was 2 hours and my total face to face time with any provider was less than 5min.

Good app. I wanted in person visit but when I booked my appointment was like virtual and no option to change it. Had to wait for additional 1 hour . Everything else is really good.

Friendly staff. Fast and easy. Thanks!

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

I was pleased that I could get an appointment the same day. Staff were friendly and compassionate Given medication to help with my pain at my visit. I would have like to have more explanation of my medication and my diagnosis. I had a hard time finding the place. Had to ask couple of people where it was located. Booked online . I haven’t seen my bill yet, so don’t know the cost. Checkin was very easy. Only 1 sheet of paper, to fill out. Did not ask about present medication, allergies or history, which I was surprised about. Thanks

I was given a copay that based on my insurance, that amount given to me by the receptionist does not even exist...not to mention, my wife visited there just a few days ago (same insurance) and she paid a different amount for her copay, where it should have been the same copay amount. I also used their system to upload certain documents/insurance card and I was told at the front desk that they need to see them again as they were never entered in the system... Check-in experience was poor. However, once I was checked in, the person that took my vital signs was good, aside from where I asked two questions and at the end of his response was .... "I guess" instead of going to the doctor and ask. I ended up suggestion to please go ask the doctor since he seemed unsured. The doctor who took care of me was great, very knowledgeable and wrote down everything she told me verbally. FYI: My wait time was just a few minutes as I did go late at night but as mentioned above, the check-in process was ....challenging..

I was there for my DOT exam, however, the entire staff were quite respectful. I took me a reasonable amount of time to complete the whole process. It is my to go to clinic.