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Checking in was horrible! The place was locked. You had to scan a QR code which I didn’t know how to do, I feel sorry for anyone who is older and in severe pain who didn’t need to check in that way, taking pictures of there insurance cards and drivers license and etc. It may make it easy for the work the receptionist is being paid to do. Which a lot of people had to stand outside and seeing 2 people sitting down inside of the Urgent care trying to yell to us there out to lunch! Terrible ordeal! I just feel sorry for the older people who need to check in like other Urgent Cares. I suggest you keep the doors open during their lunch break and check in people like every other Urgent care and let them get paid for not just sitting there and letting all the patients do their jobs. Once into the urgent care. The staff was super friendly, professional and caring. You need to change the check in protocols and not let patients stand outside and watch the receptionist sit there doing nothing during lunch!!! Split op lunch breaks!!!

I have been to Lani City Urgent Care many times and have always been happy with the results especially this time. Nurse practitioner Dilpreet Gill examined and diagnosed me with appendicitis.  She gave me a referral to the ER and within the next few hours I was in surgery getting my appendix removed. So thankful for Urgent Care,