Little Spurs Pediatric Urgent Care Locations in Hondo, TX

My baby woke up this morning at 5 AM coughing and I was able to book up aN Appointment for her by 10 AM. Staff took care of us nicely and the practitioner explained everything. Made me feel better.

I went in Saturday for a morning appointment, later in the afternoon my son developed a fever a new symptom that he didn’t have that morning. I called the office to see if they could ask the provider to ask if now if he needs a prescription for some medicine since this could possibly change his diagnoses. I never received a call back Saturday. I called Sunday again and I was told the same thing someone would call me back. I never received a phone call back after numerous staff said someone would. I find this concerning when it comes to the care of children the lack of urgency and communication the staff exhibited.

Yesterday my 22 month old began having a serious allergic reaction. While in the car, we called ahead and were told that yes this was something Little Spurs was prepared to handle vs an ER. By the time we arrived my son had worsened significantly. I expressed this to the front desk staff and was told she would ask someone to take his vitals. Time went by and my son started vomitting and became lethargic. I asked multiple times to be taken back and was told that bc he was breathing he would need to wait his turn. While walking to the restroom to try to clean up some of the vomit, I saw multiple staff members standing by around joking and laughing. We waited while multiple kids were taken back who to the naked eye seemed pretty well. I considered leaving to go to the ER but was scared to put him in the car. I begged the front to ask someone to at least take his oxygen level and was finally taken back a few minutes later. After seeing the dr, who was wonderful, my son was quickly given epinephrine, a steroid and more Benadryl. It turns out he was in anaphylaxis. After staying to be monitored for nearly two hours we were finally released. The feeling of being helpless while begging medical staff to take you seriously is something I will never forget. Please consider training your staff to triage better.