Avoid at all cost. Not very nice group over there. I was told that I would get a call over the weekend to see how my back injury was, I received no call. More importantly was informed that the person calling over the weekend would be able to setup an appointment for me to see a specialist that takes my insurance. I specifically asked if they can write a referral as my insurance requires this, they said "YES, they will take care of everything." I also asked specifically if they would take my insurance and was told YES.
If the answer was NO, I would not have waited a week to get a phone call for a doctor I could not see under my insurance. I would have seen my PCP immediately.
A week later I still had no follow up. I called in to the Mayfair location and after being put on hold for a while was asked to call 888-321-DOCS. I was informed that this phone number would lead to a person that is able to help me with my back injury. Before calling them I also asked the receptionist at this Mayfair location if they would be able to assist me with the referral. I also asked the receptionist if they would know who I am or if I needed to give them a reference number to my personal situation.
I called the 888 number. They had no idea who I was, why I was calling, and said they could not give me a referral to setup my appointment. They asked if I was in Staten Island.
I call back the urgent care in Mayfair and tell them the situation. The receptionist had a different tone now as if I was bothering her. I explain the whole situation and am told that they do not write referrals. She then reads something off of my file that said something along the lines of "if patient is still in pain, make a referral to see occupational therapist."
I informed the receptionist AGAIN that I was told I would be getting a call over the weekend to setup the followup with the specialist. And that no further steps were needed by me. She said that's not how it works and that shes "reading to me what I was told." She was not there, she does not know what I was told.
I get it now that an urgent care cannot write a referral. I did not know that before now. I just wish I was treated with more respect then having me wait a week for a call I never got. I call that even if I received, would lead to a phone number of a doctor I could get treatment from because I had no referral to see them. Now, I week of waiting for no reason, I am going to go see my PCP.