PM Pediatrics Locations in New Windsor, MD

My family and I like coming to PM Pediatrics for Covid-19 testing prior to travel out of the Country.

We needed to get a raoid covid test for my son. We scheduled easily, checked in and had the test and were home within 40 minutes.

Robert was so helpful and nice and professional. My kid threw a massive tantrum and he was so kind. Thank you Robert (I’m not sure if you are a nurse)

I really appreciate PM pediatrics. It is very convenient and the staff are friendly. I’ve used PM pediatrics on several occasions and I’m always pleased with my experience.

It would be helpful to have a way to stay in your car after check in until they’re ready for you without dragging a bunch of kids inside to be told to go back to the car until a room is ready. I like checking in from the car, but waiting in the car would be even better.

This is the first time my daughter visiting here. She takes the test of covid 19. Some walk-in patients didn't make more waiting time. Front desk was friendly and checked in efficiently for each patient.

The online process is not smooth. I waited for hours for PMPAnywhere and there is no visual way to tell how many are in front of you. It would help to have something like a countdown or how many are ahead of you so you can tell things are moving closer to your time. I called for help too because I made too many attempts for accounts amd it was a repeat of the same message and then hung up. When I called back I was able to finally speak to a human. It was frustrating. I also noticed that when you check in by scanning you can’t check all kids in at the same time. It was making me scan separately for each even though it listed everyone with littles boxes next to there names. It’s just another step that’s more difficult than it needs to be. Once you get past all that it’s Much better in person, but I can see how it can be frustrating. I also got three emails messages from virant lab and then 3 messages from PMpediatrics about results . Maybe you don’t need to send them out anymore? 6 emails is a lot.. Just a thought.

The front desk check in person was not particularly friendly. This not my first interaction with her, Celeste. She gathers the necessary information and is rather robotic about it. Not incredibly welcoming. (I’ve been to PM on several occasions for COVID testing since out Pediatrician’s office does not test at all for COVID.) The nurse, Roy, who worked with us at this most recent visit on 9/18/21) walked right in the room, apologized for our wait, but barely made eye contact with myself or my child and then had his back to us while he asked all of the intake questions. He was not warm or attempting to be reassuring to my 7 year old who was clearly nervous to be seen/examined. The doctor we saw was fine and I have no specific objections or concerns. I have been to PM before and really enjoyed the providers (Dr. Mordechai-forgive me because I forget his last name and nurse Amanda. They have been exceptional!) I fully realize that the staff I BUSY given this pandemic but I do have better expectations for an improved beside manner and interactions with families. I, myself, am a pediatric provider so I know what it feels like to be exhausted and still have to work, but you still owe a level of kindness, compassion and warmth in your exchanges with patients and families…especially children.

The staff is always friendly and reassuring! The atmosphere is cheerful especially for all the kids that go in sick.

The online visit by Dr Kristin was awesome she went above and beyond to get us the appointments we needed. The girl at the front desk and the Dr at this location were amazing. The only reason I gave a 4 as he nurse was just very blunt and not friendly, I understand they are overworked and stressed however when you are working in a children's facility kids feed off your energy. Everyone else we encountered from virtual and in the office were absolutely amazing and I would go here again for care and recommend to others.

Tonight was extra busy and we were told it would be a long wait but I am so happy with the service here that I was willing to wait more than 2 hours (this was unusual, my wait time is usually 10-15 minutes) I didn’t want to go to a different urgent care. The staff are always friendly and pleasant. It is clean and welcoming and everything goes smoothly. Glad we found a nice place like this that is close to home.

We always bring our kids here. Best experience by far. Even better than the pediatrician office!

PM Pediatrics has been very reliable and trustworthy in providing urgent care for all of my children. Their hours are great considering many health complications with children occur at night. The staff is always courteous.

PM Pediatrics has been very reliable and trustworthy in providing urgent care for all of my children. Their hours are great considering many health complications with children occur at night. The staff is always courteous.

We had a great experience at PM pediatrics. We made an appointment online, were checked in quickly when we arrived, brought to an exam room and only waited about 20 mins to see the doctor. We were able to get same day Covid test results for our kids and the doctor patiently answered all of our questions.

The Doctor and nurse were great with my 7 year old grandson. They put both of us at ease, especially when the nurse tested him for covid. My grandson appreciated their sense of humor.

I’ve brought my kids here many times . Sometimes there’s a long wait time , but today’s visit was great! In and out within 30min. Nurse and Doctor took their time to ask questions and answer any questions I had. Gave recommendations and I left feeling satisfied from the visit.

PM Pediatrics has always been extremely amazing. I have been bringing my son who is now four since he was months old. If his PCP is closed, I immediately come to PM, and we have never had to wait for more than ten minutes which is amazing. The staff are all extremely helpful and friendly and they have always treated us with care, and the doctors/physician’s assistant/nurses do a great job at treating my son. I have never left there frustrated. I recommend them always!

I love PM Pediatrics. I will only bring my child here for urgent needs.

The medical person who assisted us and performed my son’s COVID test was excellent— great bedside manner, sense of humor, and overall positive attitude. I would love for her to be recognized for her excellent performance.