PM Pediatrics Locations in Hopewell Junction, NY

I have taken my son to PM Pediatrics many times upon the recommendation of his pediatrician. Overall, I have had positive experiences there. The staff is usually very friendly and good about making my son feel as comfortable as possible in an uncomfortable situation. Unfortunately, today’s visit did not meet the same expectations. I scheduled my son’s appointment last night in hopes of avoiding a long wait. Although we were running five minutes late and I called to notify the front desk, they stated it was not a problem. Upon arrival, I scanned the code to sign in, and then unclear whether to proceed inside, we waited in between the 2 sets of doors expecting to be called shortly since my son was listed next on the waiting list. About 20 minutes later, I walk in and am told that the paperwork was not submitted completely / correctly and worked with the individual at the front desk to resubmit the paperwork. We waited approximately 1 hour to be seen. The staff member who called us from the waiting room was polite and respectful but did not have the kid-friendly personality I am so used to experiencing at PM Pediatrics. Since the staff member was not successful in engaging my son and establishing a trusting relationship, my son (who was already nervous about going to the doctor) was a mess about getting the COVID test administered. After several unsuccessful attempts with my son squirming all over the place, I requested the assistance of the doctor on call. Dr. Lin and the staff member returned shortly after, and Dr. Lin did a wonderful job of facilitating the administration of the test to make it as quick and easy as possible. My son has seen Dr. Lin during many previous visits, and I have always been pleased with her knowledge, professionalism and positive interactions with my son. I am thankful to Dr. Lin for making an otherwise unpleasant experience end on a positive note!