Annual Physical Exam
in Washington Grove, MD

If you find that you need an urgent care center, this place is open on Sundays. I immediately made an appointment this morning, feb 18, 2024. I had to work today, was about 20 minutes late for my appt, and they were so pleasant when I arrived. I thought I had an ear infection; turns out I had a massive amount of ear wax in my left ear. Sarah and Jessica were very friendly and personable. Doctor Courtney was also very thorough. I'll be picking up my prescription at Walgreens tomorrow. Sarah was gentle and she removed so much wax from my ear. What a blessing to have this urgent care center near my job. I highly reccomend this amazing urgent care center.❤🙏

I came in for an urgent care visit late in the evening when the other urgent care centers were closed. NP Debela was caring, empathetic, nonjudgmental and highly knowledgeable. I couldn’t ask for a better provider. I’m very satisfied with the care I received and will return to her next time.

I’ve been here 3 times this year for different issues. The doctor is thorough and explains everything well. She is a very caring person. I could go to a place that’s close to my house but I like Prima a lot more —I’ve seen the same doctor each time, they give you personal attention, and I’ve never had to wait more than about 10 minutes.

First time patient and the experience was excellent from the responsiveness of the staff to the quality of the care to the efficiency of the process!

Love this facility but went recently and they basically the exit instructions weren't clear went in for knee pain, they did an X-ray only for the AP to come in and say not only did she not give me anything for pain I explain I had been taking Motrin and Meloxicam not once did she give me any instructions about the meds but keep taking them, but I should've been informed not to take those together

I was in and out in no time. It’s a fairly new facility. The family nurse practitioner, Emelda, was wonderful. Great bedside manner. Offered options for treatment that she explained very well as to the pros and cons of each. If you live or work in the neighborhood, this is the place to go.

I was given a copay that based on my insurance, that amount given to me by the receptionist does not even exist...not to mention, my wife visited there just a few days ago (same insurance) and she paid a different amount for her copay, where it should have been the same copay amount. I also used their system to upload certain documents/insurance card and I was told at the front desk that they need to see them again as they were never entered in the system... Check-in experience was poor. However, once I was checked in, the person that took my vital signs was good, aside from where I asked two questions and at the end of his response was .... "I guess" instead of going to the doctor and ask. I ended up suggestion to please go ask the doctor since he seemed unsured. The doctor who took care of me was great, very knowledgeable and wrote down everything she told me verbally. FYI: My wait time was just a few minutes as I did go late at night but as mentioned above, the check-in process was ....challenging..

Dr. “ Jersey Girl” Pagano was OUTSTANDING 😎. Suggestion - check your computer appointment confirmation notice. Had a 1:30 PM appointment via your computer system and arrived early to find that the office was closed for lunch and will reopen at 2:00 PM. You have a pen pail marked “ DIRTY”. Would it be better to use the word “USED”? Linda Yaeger

They were closed. I booked two appointments online via Solv and got there just for them to be closed.

I care was excellent, explained well .