Doctors give great care and staff are very friendly and competent.
My only problem is the wait time.
The wait time was horrible for an urgent care.
I pre registered and checked in online and arrived 20 minutes early and it still took over two hours be seen.
first time at this facility. wait time was a little long, but that is to be expected i guess. the care & kindness of the staff was excellent. doctor was very thorough, didnt rush, and explained a lot.
This is the second time I have been to this urgent care and I have been very pleased on both occasions. Katherine and the staff are friendly, respectful, courteous and efficient. I highly recommend this facility.
First place I go is optum urgent care when I'm not feeling well. I trust the care and opinion of the doctor knowing I'm being diagnosed properly and on the road to recovery.
Although I was not feeling great, the The Optum team treated me quickly with coutesy and respect. The staff, nurses and doctor were professional and treated me thoroughly and not rushed. They answered all of my questions and concerns. I would highly recommend them.
The doctor was very nice. This one front desk lady kept getting smart about a bill . I tried to tell her I didn’t feel good the wait wasn’t bad but she was determined to talk about this bill when I was sick
I needed to see a doctor and Optum Urgent Care was open and close by.
Yes, you may need to wait because they have to prioritize but this is way better than a hospital emergency room.
And there was no way I could have seen my regular primary care doctor in so short a time.
I was a walk-in, no appointment.
From start to finish it was a very good experience.
I needed an x-ray and they can do that on-site.
The front desk and check-in was smooth; the nurse that took my vitals was very friendly and professional; the doctor doing the exam was an E.R. physician who zeroed right in on the issue - also very friendly and obviously super knowledgeable.
I wouldn't hesitate for a second if I needed help again.
This has to be the nicest, cleanest, most professional lab facility I have ever been to. I went in around lunchtime, expecting delays and lots of impatient people. What I experienced was far from this. The assistant, was very professional and courteous. There were two other patients and they handled each of us with respect and due diligence. I plan on coming to this location for ALL my lab work in the future! Plus, I have been recommending this place to all my friends and colleagues.
I cannot say enough about my incredibly positive experience at Med Express on 202 yesterday! I have received care here on 3 or 4 other occasions and have been pleased, but yesterday's visit topped the charts! I originally stopped in at around 4:00 and there was an hour wait, so I drove to another facility where my experience was so bad, I walked out prior to being seen by a provider. Back to Med Express at about 6:00pm with bad back pain and was seen within 10 minutes of arriving.The nurse checking me in,Jen, was familiar,and as kind and friendly as I had remembered!T he PA ,Lauren, was extremely friendly, confident, efficient, and caring. I was able to get x-rays of my back on site and Lauren came back to let me know that my back looked pretty good, but that there was another issue they saw that I would have never known about had she not shared this with me. The x-ray technician, Urfan?, was so lovely and patient, consistently asking me if I was doing okay. I received treatment and was given my x-rays on disc to take with me. Only 30 minutes after I left, I received a follow-up call from Lauren to share the radiologist's findings. I missed her call, but as soon as the facility opened the next morning, I got another call to follow-up. Wow!! Unheard of! Just 30 minutes later, the attending physician, who was signing off on my chart, called me personally to discuss a possible medication interaction he felt should be brought to my attention. I almost couldn't believe this close attention to my care. I had a wonderful PCP before she retired, and I didn't even get this from her office. I am so grateful to these individuals who went above and beyond. Outstanding work, Med Express 202!!
I have always had a very positive experience in my many visits there.The staff was friendly and effecient.The medical team was caring and had much empathy and knowledge.I was given a bottle of water and offered another.I wish I could rate it more than 5 stars.
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