Sinusitis treatment
in Berkley, MI

Dr Gibson and staff were wonderful and took care of my Son!  Highly recommend this urgent care!

The care I get here is always amazing. Super friendly and down to earth staff.

Both the front and back staff were friendly, and helpful. Both the waiting room and patient’s rooms were clean and inviting.  Dr. Shuker has an excellent bedside manner, he’s very knowledgeable and conducted a thorough exam. I wasn’t rushed during my appointment, treatment was discussed with me, and my questions were answered. I recommend Beacon Skin and Surgeries to all.

Woke up with a swollen face and was able to get right in. Friendly staff and I love doctor Ali.

Brittany was the best!! She was so kind and made me feel so comfortable, I had somewhat of a sensitive issue and she didn’t make me feel weird or bad at all! If I got the name wrong she’s the nurse who talked to me about finding a sea urchin on the beach, she is black, wore ponytail, long sleeve scrubs, probably the friendliest healthcare provider I’ve ever had!

Lynn the receptionist is not qualified and unprofessional.  When I walked in with my child she was yelling across the reception area “is this the stitches?”. Yelling confidential patient information is illegal and unprofessional. Then when we left the door was locked which is understandable it was after 9:00PM. Not even 1 minute after Lynn unlocked the door to let my child and myself out I ran back for a puke bag. I knocked and Lynn came around the corner looked at me for several seconds and walked away. I continued knocking for a few minutes before she finally came back laughing. When I told her I needed a puke bag for my son vomiting all over the car she continued laughing and went to get it. For Lynn to just stare at a patient minutes after them walking out and not check to see what’s wrong is unacceptable. My child could have been having a life threatening emergency and she just stared and laughed.  This is not the first poor encounter I have had with Lynn. We previously had the displeasure of her checking us in and she didn’t even know how to use the system to accept our copay and had to have help. Fine maybe she was new but when we checked out that same time I asked her to fax over to our pediatrician the visit summary and she was rude saying I should have asked the provider to do that and that if she had to do it I was going to have to wait until she had time. I didn’t expect her to do it that moment but her attitude is unprofessional. She is yelling confidential patient information in the lobby and over the phone and has no regard for the patients. My family has come to Hamburg urgent care countless times and have never had one complaint or issue until she was hired. Please retrain or fire her she is going to destroy the quality of care because her professionalism does not meet your standard of care.

Your electronic check in doesn’t work.  It took your nurse 30 minutes to enter in our paper work, take payment while the Dr was standing there ready to see my sick child. No fault of either the Dr or nurse but the system they too complained about not working and creating tedious paper work.

This as always my urgent Care no matter where I move

Doctor was great Understood my issues Explained everything I’m very happy with the cost I’ll return

Fast and Friendly Service…

Set up a last minute appt have covid testing since I wasn't feeling well. The staff came out quickly and administered the test quickly. Waited 15 minutes with a negative result. Now just waiting on my email with further results from the lab. Definitely would recommend.

I was very satisfied with my visit to Theoria Primary Care. Would recommend their facility to anyone. Very professional and knowledgeable. Yes