COVID testing & Rapid testing near me in El Reno, OK

The receptionist and office staff need some serious training in handling patients. My son had an unexpected earache and we were referred to this clinic by his pediatrician. I did not have my insurance card on me and the receptionist would not check us in with out me presenting my insurance card, all the while my 5 year old son was crying hysterically. Instead of the receptionist calling BCBS to verify my insurance like any other medical office would, she began to help another parent that was behind us as if we were not even there. I had to call all BCBS myself and hold for a representative while speaking with the office manager about this poor protocol. Once I received my insurance info the office manager said, "Oh you do have insurance", as if I was lying about not having insurance. Even BCBS could not believe this clinic could not call to verify insurance from the info I provided at chdckin. This went on for 30 to 45 minutes before my son was seen by the doctor. Dr Justin was amazing but the office staff was horrible with no type of bedside manner. I actually felt as if I was being stereotyped at this location. I dont even want to give them 1 star but I cannot submit my review without giving at lease one star.

I have been here several times and I have had nothing but excellent care. I was so pleased that they are now my primary Doctor.