GoHealth Urgent Care Locations in New London, CT

I went for a Covid test. Waited 3 hours. They probably could use more staff due to Covid issues

I went for a Covid test. Waited 3 hours. They probably could use more staff due to Covid issues

It was quick to sign in but long wait to be seen was ridiculous. It’s supposed to be urgent care but it takes just as long as if you went to the the hospital. I literally was sitting there for two hrs before I was seen which I only went in there to get a PPD test for work done and that only takes less than 5mins to do

The wait time was awful. My daughter was sent home from school because of possible COVID-19 symptoms. We needed to get a negative test so she could return to school. My wife called and was told yes walk in only before 5pm. We arrived at 11:30 am and was told noon. Came back at noon and was told maybe 1pm they would start. Returned at 1, huge line. Took 2 hours until called in. I don’t know why they aren’t taking appointments for the testing or letting you register ahead of time. The care once in was spectacular, great RN and great PA! Please fix the front of the house staff.

They were exceptional. We were treated respectfully. The necessary paperwork was completed in a timely manner. We appreciated the expertise demonstrated by the test administrator and the gentleman Mark who described the results.

The facility was very clean. The staff was very friendly, comforting, and professional. Went for a rapid covid test was there about 45 minutes total, given my results before leaving.

Overall my experience was fine. However I feel that Kristin Hall PA was abrasive in telling me to put my mask back on while waiting for test results in the treatment room. I was sitting in a chair (not on the exam table) with my back to the wall that had the reminder sign on it. I felt like a school student being disciplined by the principal....she was mad!

Wait time to get tested was over three hours but everyone was very friendly and professional

Front desk personnel was friendly and knowledgeable. Wait time was a reasonable amount of time considering the amount of people waiting to be seen. Once called in, both my husband and I were explained what the covid test involved. We both were tested and put in a waiting room. We told our wait time would be approximately 15 minutes. It was longer than time quoted but again it was very busy. The doctor apologized for the added wait time and that it was exceptionally busy. The facility was clean and staff very pleasant. Would definitely return if necessary!!

Riverside is a great place to get last minute COVID Rapid tests without an appointment! All of the staff are always very friendly, I highly recommend them!

I was very pleasantly surprised with how quick and organized the staff was on getting patients registered and seen by the providers. The provider was responsive and listened to my needs and understood the reason why I was there. I feel that I got the best care possible and I would definitely recommend them to anyone who needs urgent care. Thank you so much!

Went for a Covid test for myself and my 1-year-old. The wait was about an hour which was fine because I expected it. They don’t take appointments, only walk-ins. This is one of the only places in my area that was offering tests for children under 3. The staff were all friendly and helpful. I would go back if needed.

Everything was great about my experience up until i was given my results of a covid test and the doctor began to berate me with questions about vaccination and why i was against it. As a medical professional, i would expect a bit more professionalism. I came in for a covid test, not a lecture on how my life decisions are wrong in his eyes. Also, why was the doctor trying to perform a physical when that had nothing to do with my appointment? Seems like you have a rogue doctor trying to be a hero on your staff..

My visit was 5 starts! Janice at the front desk was amazing and quick at checking us in. The MA got the testing done quick and the provider Marc Benjamin was amazing with my daughter. Thank you guys for working so hard!

Required a covid test. Was accommodated quickly and had results within 15 minutes.

Went in for a rapid Covid test around 5:40 in the evening. There was no line and the receptionist was pleasant and tended to me right away. Was brought back immediately and again was taken care of quickly by the physician. I received the results from a second physician who had a really great bedside manner. Great experience, super easy.

Rapid covid test results as promised.

Clean waiting room. Very pleasant receptionist. The Doctors assistant took all my info and vitals…he was very helpful. The Doctor asked a lot of questions and reviewed the 2 tests results with me. I felt they were very knowledgeable. I felt comfortable with the results and care they provided.

I would highly recommend! The staff couldn’t have been nicer, the PA I saw was wonderful and very efficient. The wait time was under 5 minutes and I received my test results within 24 hours.

Friendly , nice and informative. Went in for kiddo showing some possible Covid symptoms. A test was done and both the nurse and PA were great to my little guy.