ProHEALTH Urgent Care the walk-in clinic arm of ProHEALTH Care Associates, the largest independent multi-specialty practice in New York State. They currently have two dozen urgent care centers.
Showing 1 - 20 of 26 total locations
Waited a long time after being put in a room but otherwise all was fine
Great experience. All employees were pleasant and courteous and very helpful
I went for a rapid covid test (walk-in, I had no appt).. they had appts available for a later time (about 2 hours later) , I was able to go home and they texted me when they were ready for me. Went in the backdoor (i was the only pt. there) was taken right away, waited for results (about 15 mins) the doctor came I with my results and off I went. The nurse who did the swabs was gentle, knowledgeable and very sweet. The Dr. was informative about covid and suggested I get the vaccine (as I knew he would). I wouldn't hesitate going back..
Staff was very nice.
Great Experience!! Wonderful Staff.. Short wait !
I arrived at 930 for rapid covid test was done by 1030. Line moved very fast. Staff was great and polite.
Everyone was kind and respectful.
It was professional & friendly . Fast results
The experience was very good
It is always extremely professional and quick at this pro health urgent care.
It was a great visit despite the changes due to Covid-19
They were very friendly & professional. Make sure you fill your information insurance online before. Make an appointment. They were very busy and understaffed.
considering the extremely challenging circumstances that people in healthcare are coming up against, i feel my family and i were well treated. The staff were kind, considerate, and even funny—- pretty amazing considering the occasional harassment they received from some rude customers.
Due to pandemic the office was very busy and yet the staff couldn’t have been nicer!! Great experience !!!
Office is very clean and staff members are very friendly and helpful
The waiting time was long but the service was good and the stuff friendly
I had a great experience! Only thing that was sort of a disappointment was I didn’t receive an email as I requested.
One of the receptionists was very rude to me.
Process was quick and easy
Thorough and efficient. No waiting!!
Urgent Care Guide
In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.
That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.
Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.
For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.
Services & Pricing
Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.
Insurance & Payments
Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.
Hours & Wait Times
Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.