Complete Blood Count (CBC) Testing near me in Canton, Connecticut

Needed a male observed urine drug test . I called early and made an appointment with North Haven clinic. I specified twice I needed a male o server. Was told yes but there was no male. I drove 30 minutes and the staff checked for me and found and sent me to the East Haven clinic and the test was done. This is the second time I waste time and gas playing musical clinics. What is the purpose of making appointments online and/or call resulting as if I didn’t have an appointment. Very frustrating.