Pediatric urgent care near me in Friendswood, TX

I came in to well care with a knee problem, and after seeing the doctor was turned over to the assistant Loreena. She assisted me in the brace for my knee and went above and beyond by assisting me with finding a referral for an MRI and a surgeon. She was able to locate an office, relatively close to my house and within my insurance policy. she was very helpful and professional in assisting me and guiding me through this relatively tough time. I believe she is the type of employee that goes above and beyond, and I would certainly like to hire people like her in my business. She was relentless locating the place for my MRI, and within my insurance guidelines.

5 stars to all but the doctor! I booked an appointment online, arrived on time but still had to wait 15-20 minutes. The wonderful nurse, Leslie, treated me like an old friend and bent over backwards to make me feel peaceful and calm. I’d give her 20 stars, if possible! The doctor wasn’t very friendly, let alone cheerful, (horrible “bedside manner”), unlike the nurse and receptionist. He frowned most of the time and acted as if he wanted to stay as far away from me as possible. However, I believe his diagnosis and prescription order were correct. I just don’t know what I might have done or said to have prompted his unfriendly treatment of me. My treatment by the man I spoke with on the phone the previous day was entirely different. He was warm and friendly, like nurse Leslie. Perhaps this doctor ,(“Val”?) was worried about something or just doesn’t like women, but I was totally unprepared for his rude treatment. I could hear him talking to a man ahead of me in Spanish for many minutes before my online-set appointment, apparently ignoring my appointment. What advantage to pre-setting an appointment if not treated with respect and punctuality? I hope he will treat future patients better.