Professional Ear Wax Removal
in Pleasant Grove, AL

On yesterday, 9/20, I visited this urgent care clinic after not being able to be seen by my PCP. I googled and found this wonderful urgent care and was delighted that it was really close in my neighborhood. Upon entering the clinic, I was greeted by one of the sweetest front office staff I have ever met. Her name was Patti and she deserves all the accolades that she gets. She quickly took care of getting my insurance and getting me signed in and explained the process thoroughly. Throughout the whole entire visit she was extremely nice and even at the end of my visit she said “I hope that you feel better” as I was walking out. The nurses that took my vital signs as well as my samples that needed to be tested were thorough and explained the process as they were doing it. They were also kind. The nurse practitioner that saw me was efficient as well as kind. The facility is very clean and modern. I really like the fact that they use a lot of electronic services which allows you to have your test results and prescriptions on your phone and decreases the amount of paperwork that you carry around. Overall I had a great experience and I am very familiar with the healthcare field as I myself am a nurse practitioner so for me to say that I’m pleased means a lot. This place can also serve as your primary care office, which I am strongly considering changing over from my PCP to this place. If I ever had to go to urgent care again or bring my children I will immediately come here. If you live in the Chelsea area, this is the place to go if you need urgent care services.

THE PROCESS WAS IMMPECCABLE...SIGNED IN, GIVE INSURANCE CARD, FILL IN INFORMATION ON AN iPAD, WAS CALLED WITHIN 5 MINS OF COMPLETING THAT... THE NURSE TRIAGED ME, TOOK ME TO THE ROOM AND BEFORE I COULD HAVE A SEAT TO MY SURPRISE THE DR WAS WALKING IN...DR SONG YU WAS VERY THOROUGH, HE HAD A LOVELY BEDSIDE MANNER AND HE WAS FRIENDLY. HE OFFERED THE BEST OPTION FOR A SPEEDY RECOVERY AND SENT ME HOME WITH A Z PACK, I FELT BETTER WITHING MINUTES AFTER THE INJECTION...IF I EVER GET SICK AGAIN WHILE MY DOCTOR IS ON BREAK, I'M DEFINITELY GOING BACK FOR A VISIT, I WAS ABLE TO SLEEP LAST NIGHT, THANK YOU MEDHELP!

I have been to this urgent care office four times. I have received excellent care every time. The entire staff has a great attitude and makes the visit as pleasant as possible.