MedExpress is owned by Urgent Care MSO, LLC. The company was first founded in 2001, and it is based in Morgantown, West Virginia. As the company has expanded, they have expanded their administrative offices to Canonsburg and Pittsburgh, Pennsylvania. The company has expanded rapidly throughout its short history, and now serves 14+ states with more than 150 clinics nationwide, mostly in the American Midwest and the East Coast. In 2015, the company was sold to Optum, a division of UnitedHealth Group, and announced plans to open at least 30 more clinics by the end of the year.

MedExpress Urgent Care Locations And Hours

MedExpress Urgent Care operates and owns urgent care facilities in the following states; Arkansas, Florida, Delaware, Indiana, Kansas, Maryland, Michigan, Massachusetts, New Jersey, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia – with new states being added every year.

In total, the company has at least 150 clinics in these service areas, with the highest concentration of clinics in Pennsylvania and the East Coast. MedExpress clinics are not open 24/7. The majority of clinics are open from 8-8 every day.

MedExpress Urgent Care Services

The services at MedExpress fall into four primary categories; illness, injury, wellness & prevention, and work-related services.

Illnesses such as allergies, cold and flu, and respiratory ailments can be treated at MedExpress. Minor injuries such as cuts, lacerations, stings, broken and sprained bones can be treated at these clinics, which offer x-ray services.

Prevention includes vaccines and immunizations, as well as flu shots, physical examinations for work, school, and more, and comprehensive testing. The company also offers work physicals and drug/alcohol screening for employers.

MedExpress Urgent Care Insurance & Payment Info

MedExpress accepts all major insurers in each geographic region that they serve. However, coverage can vary on a state-to-state and regional basis. Patients can check the status of their insurance carrier on the MedExpress website.

The company offers online bill payment, and also accepts cash, checks, credit and debit cards. They also offer a discount to patients who chose to pay their bill in full immediately.

The company also offers treatment to those without health insurance, providing licensed medical care with a lower out-of-pocket cost compared to the ER.

MedExpress Urgent Care Mission & Values

The mission of MedExpress is to be able to exceed patient expectations in a welcoming environment – and to treat each patient as if they were the only patient at the clinic. The values of the company are being Genuine, Caring, and Friendly – each and every day.

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Urgent Care Guide

In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.

That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.

Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.

For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.

Services & Pricing

Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.

Insurance & Payments

Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.

Hours & Wait Times

Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.