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First Health Urgent Care provides the best medical service for our community. Corvid 19 safety guide lines are followed here. One is greeted at the front desk professionally and processing you in quickly and is so organized. When your turn comes, you are greeted by someonewho takes your vitals and makes note of what you are there to be checked. You are treated with respect and concern for medical needs by the entire staff who comes into contact with you. You are escorted to a room and before you know it, your medical provider walked in, greets you kindly, listened to why you are there, checks you, explains what is going on with you, how you are going to be treated, sends any prescriptions to your pharmacy, instructs you to follow up with your primary Doctor if needing further treatment or could return there. First Heslth is clean with an atmosphere of wanting to serve everyone with the best health care.

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To the Owner: please remember that your front line people represent your Center as a first impression. If you call and the receptionist gives you a negative attitude bbecause you asked a question that required more than a yes or no answer, she sighs and says "ok, I'll check" you already get the impression that this is not a top notch Center willing to find the the information you are requesting without sounding like it is an inconvenience. Is an online check in a feature you offer? I cant tell. Your web site mention in one ad but not another and your staff doesnt mention it. Your front line people must be equally receptive to telephone and in person inquiries. They need to realize that they work for the patient and family foremost. Also, if you have been referred to an online schedule to see which doc or PA or NP is working, then it should be much easier to locate and it should be user friendly to decipher. It is not difficult to design a simple staff schedule intended to assist patients rather than one designed for staff. Since you are listed as primary care, your patients should be able to find out if "their" doctor is on duty, quickly and easily. With a few changes, your Center could be consistently rated 5's. I have been a nurse manager most of my career so I hope you see my suggestions in the positive light they were intended. A little privacy at the check in desk would also be appreciated by most patients. Thank you for providing space for patients & families to comment.