Find Hepatitis test
in Walnut Creek, CA.

Great service great staff thank you for your help God bless you

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Started with Hello at the reception Very knowledgeable and friendly staff

Wait time was good, got in at 1:40pm for my 1:30pm appointment. Staff was friendly and explained things to me. I did kind of get the impression that they were tired of me because I was trying to ask clarifying questions to make sure that later on I will not be thinking about the questions I was afraid to ask :P. It’s very easy for me to just accept what I’m told, and not ask anything, but I’m trying to learn to advocate for myself because it seems like that’s what is needed in healthcare. But I could tell they were definitely getting tired of me asking my dumb questions and just repeating answers they already gave because I was obviously didn’t hear it the first time. I probably need to work on my communication skills because I don’t feel like either of us felt like we were getting through to the other person. It felt like we both felt like we knew what the other person was saying and that they just weren’t willing to hear it.

It was my first time at Carbon Health, I found the facility clean & bright. The staff was courteous and professional.

This was probably best urgent care I have ever been to.

Very good . I came here several times for my children, the nurse and doctor are professional and explained everything to me so that I don’t worry my children

The wait time was a little bit long, but they were able to wrap my sprained ankle and provide me with crutches in an out within one hour.

I called the number on the website and I didn’t have to wait. Easy to communicate. I forgot to ask her name but she is very friendly and accomodating. She makes you feel that you are being well taken cared of. It was fsuch a nice and pleasant experience.

I had now visited this office three times with different PA’s. Every time has been exceptional.