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in Milan, MI

Lynn the receptionist is not qualified and unprofessional.  When I walked in with my child she was yelling across the reception area “is this the stitches?”. Yelling confidential patient information is illegal and unprofessional. Then when we left the door was locked which is understandable it was after 9:00PM. Not even 1 minute after Lynn unlocked the door to let my child and myself out I ran back for a puke bag. I knocked and Lynn came around the corner looked at me for several seconds and walked away. I continued knocking for a few minutes before she finally came back laughing. When I told her I needed a puke bag for my son vomiting all over the car she continued laughing and went to get it. For Lynn to just stare at a patient minutes after them walking out and not check to see what’s wrong is unacceptable. My child could have been having a life threatening emergency and she just stared and laughed.  This is not the first poor encounter I have had with Lynn. We previously had the displeasure of her checking us in and she didn’t even know how to use the system to accept our copay and had to have help. Fine maybe she was new but when we checked out that same time I asked her to fax over to our pediatrician the visit summary and she was rude saying I should have asked the provider to do that and that if she had to do it I was going to have to wait until she had time. I didn’t expect her to do it that moment but her attitude is unprofessional. She is yelling confidential patient information in the lobby and over the phone and has no regard for the patients. My family has come to Hamburg urgent care countless times and have never had one complaint or issue until she was hired. Please retrain or fire her she is going to destroy the quality of care because her professionalism does not meet your standard of care.

Very pleased with the facility and staff

Good care only good for emergency (for Quick service)

Thanks Doctor 👨‍⚕️ you the best ❣️ thanks to the employees as well. I choose W. Warren urgent care? Any day over all

Highly recommend this place. Everyone is so nice and caring. I always know I’ll get the help I need when I go in.

It was fast and easy. I was overall pleased with the whole experience from scheduling to my office visit