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Tamara at Little Spurs Pediatric Urgent Care was phenomenal. She demonstrated an extraordinary ability to balance care, efficiency, and effectiveness while helping this grandmother navigate concerns involving potential cost, technology, and the delicate responsibility of communicating with my grandson’s parents. I had come from an ophthalmology appointment earlier that day where my eyes had been dilated, leaving me unable to read the small print on my screen. Tamara immediately adapted. She helped me navigate the technology and get screenshots transferred into the system so the information could get where it needed to go. But Tamara didn’t simply answer questions or provide technical assistance. She listened, problem-solved, and even negotiated to help find a workable solution. She understood that this wasn’t simply about an appointment or a bill. It was about helping a grandmother care for her grandson while respecting his parents, considering the potential cost, and making sure everyone had the information needed to make a good decision. Tamara combined compassion with competence and turned what could have been a frustrating situation into a manageable one. Her ability to provide care with efficiency and effectiveness—while never losing the human element—was exceptional. Little Spurs is very fortunate to have Tamara.