Professional Ear Wax Removal
in New Berlin, TX

Unfortunately, I had a very bad experience at this location. The pediatrician/NP was great and I have no complaints about the medical provider, but the front desk staff was extremely rude and unprofessional. There was absolutely no courtesy or respect in the way we were spoken to. As parents bringing in our children, we should not be made to feel like we are an inconvenience or be talked to like we're garbage. I especially had a poor experience with the woman at the front desk who wears glasses. The customer service was unacceptable. We also accidentally left a pair of glasses behind, and instead of the situation being handled professionally, it added to an already frustrating experience. I would recommend going to the Fredericksburg location or another Little Spurs location instead. The medical provider here was good, but unfortunately the front desk experience was enough that I would not return to this location because that front staff is absolutely so rude. Hire bettet front staff with good customer service prople

Great staff, no wait time, and got results back quickly. I couldn’t do all of what I wanted to do done though, as I was past the time I could do it in.