Professional Ear Wax Removal
in Key Center, WA

So impressed with all the staff we interacted with! The person who scheduled our appointment was efficient and friendly, as was the girl who checked us in. The medical staff was outstanding, and our issue was addressed quickly and thoroughly.

Don't know how to rate scheduling since I was a walk in. I get there are people ahead of Mr that scheduled an appointment. I checked at just over 3:15. I was told there was a 3 and a half hour rate. Better than waiting than myapoointment with my doctor that I couldn't see until May 9th. Anyway, I am used to first come first serve. People that scheduled a appointment after my check in time was put ahead of me. I went from 8th place to 11th place. Looking at their waiting in place app there were more than the original 8 on the list. So, it didn't make any sense to me. That said the people at the clinic were awesome. All were really nice and professional. They are an example for all clinics to follow. I would recommend them.

Quick. With a knowledgeable Dr.

The scheduling was easy. The lady in front desk was nice and approachable when I checked in. The staff are nice and friendly. I don’t Iike how  Dr. Dieter Eppel checked my kid. His bedside manner is bad. There’s no instruction when he do a procedure( e.g checking the ear and mouth). My kid likes going to the doctor but he got scared with this doctor. Instead of instructing the kid to open his mouth, he pinched the cheek and not saying any word to the kid. He is unfocused. He asked the same questions for at least 3 times. Definitely not recommending him.

I took my son in for Urgent Care. Even before I got to the clinic, Amber and the rest of the staff were very accommodating and caring, being effective and efficient. Thank you!

Had an appointment which was helpful, provider Ava and staff Carissa and Sara were great, thank you always.

The doc and other staff were really nice but a couple things. First, once we got all the way home from appt, the doc called and asked if we could drive back because he forgot to check lungs and heart. We don’t live super far so we did, but it was pretty inconvenient and also felt really odd he just forgot these basic things. Second, he was diagnosed with a concussion but the note we were given for school was really weird and didn’t even mention concussion - just mentioned the accommodations he would need for a concussion… the school nurse was going to call for more clarification because it was written so odd - but this caused more work for everyone so not sure why it wasn’t written clearer from beginning. Other than those things it was a good experience and the doc was caring and friendly.

Everyone was great! And seemed interested in me, and what I was going through

Waited an hour to see provider everything else about clinic was great!

Called and put my name on the wait list and when I arrived to the facility I was seen right away. Staff was courteous and knowledgeable and comforting.  I would recommend this provider.

Staff was great and very empathetic to the pain I was in. They explained the treatment options well.

Jennifer was very thorough understanding my pain and explaining everything