Professional Ear Wax Removal
in Maplewood, WA

The front desk staff and nurse were super friendly and nice. The xray machine wasn't working at this facility, which they really should let the patient know before they make an appointment.. I was seen by a nurse practitioner, Kamaal I believe.  She seemed nice, however, she didn't seem too concerned and asked minimum questions. I don't feel like my concern was  fully addressed/resolved.  I should have just gone to my primary care instead of paying $100 copay only to be told, "just keep up with warm fluids and come back again if it gets worst", because it's just that easy to come back and pay another $100 copay again. I drove about 18 miles to get seen at this location because appointments at the clinic near me get booked super fast.. I mentioned that to the provider that I don't want to drive this far again just one day later..and I was told "try making an appointment a day before near you then" (because clearly, I didn't try that and chose to drive that far in snowy weather). Last time I was sick with this horrendous cough and phlegm, a provider at different location told me exactly the same that it's just a viral, only for me to end up at my primary care the next day who diagnosed me with pneumonia! I see a similar review here from another patient ending up with pneumonia because your provider here, misdiagnosed her.. I sure hope the nurse practitioner didn't miss anything.. I couldn't ask for x-ray anyway, since it wasn't working at this location. I did mention to her that last time with exact same thing, I was prescribed antibiotics and she brushed it off saying "it's just a viral".. Not sure how she decided on that when she didn't even do an xray.  I was not all satisfied with my treatment by this provider at this location. Multicare Indigo, you need to fix your mistakes and train your providers, instead of copy pasting the same response to all the low rating reviews. Looking at the reviews here, no wonder this location always has multiple appointments available as compare to other locations.

Staff very friendly! Very attentive and helpful! I appreciated that! Also, I would appreciate my prescribed script Celecoxib as asked from now on because as you well know someone needs to pay for this. Because of falls I suffered in Seattle! I appreciate everyone's concern at this time! I have been using this for years!!!!! As prescribed

Awakened w a sore throat, pounding headache & cough. Think a fever too. Wonderful staff here. Felt very well taken care of. I would highly recommend them.

I went to the Urgent Care Facility on my insurance providers website and it had closed the previous September. I went to the next one one the provider’s list 8 miles away. They were not open on weekends. I went into Indigo in my town thinking I would get turned away again. Their wait was too long; but they found an opening for me at another Indigo 3 miles away. They took me in right away. I was so relieved to get my very bad cough and sinusitis addressed. They were great!

Not real impressed with the PA Lily but everything else was fantastic. Won’t be going back to this particular urgent care.

My husband has Alzheimer’s and everyone was very professional and friendly and understanding his issues.  This is the second time we have been here and I have recommended friends go for urgent care.

Excellent customer service. Knowledgeably answered all questions. Appointment and billing were fast. Testing next day was on time and professional. Results available within 24 hours. Highly recommend.