Professional Ear Wax Removal
in Silverdale, WA

I went to the Urgent Care Facility on my insurance providers website and it had closed the previous September. I went to the next one one the provider’s list 8 miles away. They were not open on weekends. I went into Indigo in my town thinking I would get turned away again. Their wait was too long; but they found an opening for me at another Indigo 3 miles away. They took me in right away. I was so relieved to get my very bad cough and sinusitis addressed. They were great!

The front desk staff and nurse were super friendly and nice. The xray machine wasn't working at this facility, which they really should let the patient know before they make an appointment.. I was seen by a nurse practitioner, Kamaal I believe.  She seemed nice, however, she didn't seem too concerned and asked minimum questions. I don't feel like my concern was  fully addressed/resolved.  I should have just gone to my primary care instead of paying $100 copay only to be told, "just keep up with warm fluids and come back again if it gets worst", because it's just that easy to come back and pay another $100 copay again. I drove about 18 miles to get seen at this location because appointments at the clinic near me get booked super fast.. I mentioned that to the provider that I don't want to drive this far again just one day later..and I was told "try making an appointment a day before near you then" (because clearly, I didn't try that and chose to drive that far in snowy weather). Last time I was sick with this horrendous cough and phlegm, a provider at different location told me exactly the same that it's just a viral, only for me to end up at my primary care the next day who diagnosed me with pneumonia! I see a similar review here from another patient ending up with pneumonia because your provider here, misdiagnosed her.. I sure hope the nurse practitioner didn't miss anything.. I couldn't ask for x-ray anyway, since it wasn't working at this location. I did mention to her that last time with exact same thing, I was prescribed antibiotics and she brushed it off saying "it's just a viral".. Not sure how she decided on that when she didn't even do an xray.  I was not all satisfied with my treatment by this provider at this location. Multicare Indigo, you need to fix your mistakes and train your providers, instead of copy pasting the same response to all the low rating reviews. Looking at the reviews here, no wonder this location always has multiple appointments available as compare to other locations.

Showed up at the Ruston urgent care location for a walk in, learned about the crazy wait time but also the app, so I installed Solv and found that the Tacoma urgent care location has appointments available to schedule that day, where Ruston only had tomorrow. So I scheduled one just 30 minutes away, rushed to the office and the app knew I was there so I checked in, talked to the receptionist, she already had my insurance and stuff from the app scanning my card👍 so she photoed my ID and told me I'd have a 45 minute wait. I was excited for this. I left and used the wait list on the app to track my position in line, and showed up, was seen pretty much right away, dental assistant was kind, put in all the info, doctor came in right away, got the antibiotics I needed immediately. Pharmacy had my prescription ready soon as I got there, within 10 minutes probably. The whole experience was pretty amazing and even though it was sudden and I was in pain, had to learn about the app and whatnot, it was so easy. Very impressed.

Had symptoms that needed evaluation and I didn’t want to go all th way downtown, so I went here and it was fast, easy and so efficient. Really great experience

Been suffering with ear ache for a couple of weeks and they diagnosed my issue right away.  perfect treatment and solution. will recommend them to everyone

I went urgent care for my knee pain. Very intelligent staff with good health issues explain and help full . And counter assistance Very helpful with all staff doctor was very helpful

My experience was extremely great everyone was professional and caring concerning my wellbeing

Excellent staff and easy schedule. Office staff and doctor were excellent. They took their time to evaluate problem and recommend medicines solve problem.

Doctor Kasey was lovely. So caring and really listened to me.

I was able to choose a Labcorp location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.