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Doctor was great Understood my issues Explained everything I’m very happy with the cost I’ll return

Grateful I found this HMC Urgent care it was to find everything went GREAT I just would have like paper work Thank fie yor service

Lynn the receptionist is not qualified and unprofessional.  When I walked in with my child she was yelling across the reception area “is this the stitches?”. Yelling confidential patient information is illegal and unprofessional. Then when we left the door was locked which is understandable it was after 9:00PM. Not even 1 minute after Lynn unlocked the door to let my child and myself out I ran back for a puke bag. I knocked and Lynn came around the corner looked at me for several seconds and walked away. I continued knocking for a few minutes before she finally came back laughing. When I told her I needed a puke bag for my son vomiting all over the car she continued laughing and went to get it. For Lynn to just stare at a patient minutes after them walking out and not check to see what’s wrong is unacceptable. My child could have been having a life threatening emergency and she just stared and laughed.  This is not the first poor encounter I have had with Lynn. We previously had the displeasure of her checking us in and she didn’t even know how to use the system to accept our copay and had to have help. Fine maybe she was new but when we checked out that same time I asked her to fax over to our pediatrician the visit summary and she was rude saying I should have asked the provider to do that and that if she had to do it I was going to have to wait until she had time. I didn’t expect her to do it that moment but her attitude is unprofessional. She is yelling confidential patient information in the lobby and over the phone and has no regard for the patients. My family has come to Hamburg urgent care countless times and have never had one complaint or issue until she was hired. Please retrain or fire her she is going to destroy the quality of care because her professionalism does not meet your standard of care.

Fast and Friendly Service…

Have been feeling sick with sore throat and went to my favorite health care place in Ann Arbor to get it looked at. The entire staff is super kind and I’m always helpful. I feel listened to and not crazy. I can’t believe I enjoy going to urgent care but this is that place for me! The staff make it incredible with their all around care! And check in is easy

Got in super fast. Staff was real nice and caring.

His was a very professional place. From the waiting room to the staff & the doctor it was all very nice. Would definitely recommend to all. No long wait either

Very pleased with the facility and staff

Great place for kids and adults. The pharmacist is the best. My doctor was very kind and helpful.

Very quick process was in and out. Super friendly staff.

I was able to get right in and was there less than 30 minutes. Everyone was so nice, and it was extremely clean. Will absolutely be going back when needed!

I made an appointment in the morning and had no wait time and stellar care. I’m very pleased and will definitely use again.

Friendly happy people, clean, fast, helpful. I showed up for a sport’s physical and forgot my card, they were willing to help in any way, took it over the phone for me. I appreciated that.

Woke up this morning with a sore throat and was able to get seen quickly and meds prescribed.

My NP was very caring and explained everything she ordered and why, very thorough. The staff is extremely friendly and my nurse was awesome! I really like the check in online, makes things go faster!

My first time here as a new patient. The wait was maybe 10 minutes if that. The fact that this Henry Ford facility has access to your My Chart on the Epic system made the transition to a new facility easy. A very nice building and an convenient location. Staff was friendly and professional. The Nurse Practitioner I saw knew exactly what was going on with my condition and friendly. I would definitely recommend Henry Ford Go Health Urgent Care.

Because they have an x-ray machine and I went in for what I thought was a sprained ankle and that’s what I had. I would recommend.