Book an STD Test in Gaithersburg, MD

I came in for an urgent care visit late in the evening when the other urgent care centers were closed. NP Debela was caring, empathetic, nonjudgmental and highly knowledgeable. I couldn’t ask for a better provider. I’m very satisfied with the care I received and will return to her next time.

First time patient and the experience was excellent from the responsiveness of the staff to the quality of the care to the efficiency of the process!

I made an appointment online and still waited an hour to be seen after my appointment time. No one apologized or mentioned the wait. The assistant I saw was short with me and showed little empathy. I was only going to be seen for a simple UTI. The time from checking in to leaving was 2 hours and my total face to face time with any provider was less than 5min.

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

I was in and out in no time. It’s a fairly new facility. The family nurse practitioner, Emelda, was wonderful. Great bedside manner. Offered options for treatment that she explained very well as to the pros and cons of each. If you live or work in the neighborhood, this is the place to go.

I was given a copay that based on my insurance, that amount given to me by the receptionist does not even exist...not to mention, my wife visited there just a few days ago (same insurance) and she paid a different amount for her copay, where it should have been the same copay amount. I also used their system to upload certain documents/insurance card and I was told at the front desk that they need to see them again as they were never entered in the system... Check-in experience was poor. However, once I was checked in, the person that took my vital signs was good, aside from where I asked two questions and at the end of his response was .... "I guess" instead of going to the doctor and ask. I ended up suggestion to please go ask the doctor since he seemed unsured. The doctor who took care of me was great, very knowledgeable and wrote down everything she told me verbally. FYI: My wait time was just a few minutes as I did go late at night but as mentioned above, the check-in process was ....challenging..

The booking was easy. I love this particular location. Doctor and nurse were very good and helpful. The only downside- unfriendly person on a front desk.

I didn’t get seen til after 2, but my appt was 115. S with every doctor visit, I wish the timing was realistic. Medical Staff were kind and concise.

They were closed. I booked two appointments online via Solv and got there just for them to be closed.

Dr. “ Jersey Girl” Pagano was OUTSTANDING 😎. Suggestion - check your computer appointment confirmation notice. Had a 1:30 PM appointment via your computer system and arrived early to find that the office was closed for lunch and will reopen at 2:00 PM. You have a pen pail marked “ DIRTY”. Would it be better to use the word “USED”? Linda Yaeger

I care was excellent, explained well .

Good app. I wanted in person visit but when I booked my appointment was like virtual and no option to change it. Had to wait for additional 1 hour . Everything else is really good.