Urinalysis near me
in Burlington, MA

The facility on rte 125 north andover was fine once I was seen by the healthcare provider and I have nothing negative regarding the care. BUT the male individual who "sits" at the front reception desk needs to Go. He has zero customer service skills and is clueless and very rude regarding his patient-interaction. He told me "check yourself in over there ( at the kiosk), because I'm busy; so if you don't want to do it yourself, you'll have to wait, because I'm doing something now". I asked what about the other "receptionist" sitting near him. He said: "She's eating, so you'll have to wait; or go some place else". I would like to know who hires people like these? One is "busy eating" [ at front desk] so she can't or won't accommodate checking me in;;; he us busy with "something",,,,so if I don't like being treated in such a derogatory manner by these two morons...he told me I can "go some place else". ! Wow, just Wow. If this is all they can find to "sit" at front desk....I have a suggestion: please have no one "sit" at front desk and get paid for doing nothing. Since there is availability to do self-check-in....then just do away with these two useless airheads.

Incredible experience! The ma working reception was great. The doctor was amazing, caring, responsive, and helpful! I will definitely be going back to this location in the future and think the staff members deserve praise! The ma who checked me before the dr was also very kind and cheerful. Check in was easy and I appreciated them redoing my drs note to have the verbiage needed by my job.

Woke up with a sore throat was able to get in super early. All staff were professional and friendly! Thanks!

I am always appreciative of the connivence this office offers.   Today I had a gentleman doctor and I thought although very upbeat and friendly, I was uncomfortable with the religious questions.  I personally believe there is a time and place, at this appointment was not it.  One, I didn’t feel well and the appointment should have stayed about that.  Two, he is  unaware of my circumstances and that was not the place.  I heard how he had converted, he asked me if I did, and it was very uncomfortable because again he had no idea of my circumstances A suggestion to possibly keep the appointment chatter on a lighter note. People coming in don’t feel well to begin with, any kind of heavy conversation may lead to some awkwardness (and it absolutely did).   Faith, and religion should be off the table for light conversation   Thank you.

Very professional and kind

I went I for a couple of issues.  The woman who took my vitals was friendly and competent. Then the resident or PA who saw me was friendly and thorough.  She then called in the doctor who seemed more knowledgable.   They gave me one of the Rx that I thought I needed.said they were going to give Me two But Forgot The second.

Got appointment within same day. Staff was very professional and attentive and listened to my concerns.

I attempted to book an appt online but wasn’t able to do so.  Seemed the website wasn’t working properly.  I waited for less than 20 minutes to be seen at the office.  All staff was professional and friendly.

Very friendly staff. Extremely satisfied with the teamwork between them s well. Very efficient, good listeners. They worked quickly to figure out my sore throat issues. This is better than my primary care!!