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in Accokeek, MD

This is an excellent urgent care facility. The staff were professional, polite, considerate and compassionate. Wait time was minimal despite being busy. Scheduling an appointment was very helpful. Very clean facility. Thorough exam and knowledgeable medical professionals. Check-in/check-out was efficient and seamless.

I walk in and I finish so early staff is so nice and doctors are very coprative excellent

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

I was given a copay that based on my insurance, that amount given to me by the receptionist does not even exist...not to mention, my wife visited there just a few days ago (same insurance) and she paid a different amount for her copay, where it should have been the same copay amount. I also used their system to upload certain documents/insurance card and I was told at the front desk that they need to see them again as they were never entered in the system... Check-in experience was poor. However, once I was checked in, the person that took my vital signs was good, aside from where I asked two questions and at the end of his response was .... "I guess" instead of going to the doctor and ask. I ended up suggestion to please go ask the doctor since he seemed unsured. The doctor who took care of me was great, very knowledgeable and wrote down everything she told me verbally. FYI: My wait time was just a few minutes as I did go late at night but as mentioned above, the check-in process was ....challenging..