Sinusitis treatment
in Farmington, MI

Dr Grace & her staff were fantastic!!! Thank you!!!

Lynn the receptionist is not qualified and unprofessional.  When I walked in with my child she was yelling across the reception area “is this the stitches?”. Yelling confidential patient information is illegal and unprofessional. Then when we left the door was locked which is understandable it was after 9:00PM. Not even 1 minute after Lynn unlocked the door to let my child and myself out I ran back for a puke bag. I knocked and Lynn came around the corner looked at me for several seconds and walked away. I continued knocking for a few minutes before she finally came back laughing. When I told her I needed a puke bag for my son vomiting all over the car she continued laughing and went to get it. For Lynn to just stare at a patient minutes after them walking out and not check to see what’s wrong is unacceptable. My child could have been having a life threatening emergency and she just stared and laughed.  This is not the first poor encounter I have had with Lynn. We previously had the displeasure of her checking us in and she didn’t even know how to use the system to accept our copay and had to have help. Fine maybe she was new but when we checked out that same time I asked her to fax over to our pediatrician the visit summary and she was rude saying I should have asked the provider to do that and that if she had to do it I was going to have to wait until she had time. I didn’t expect her to do it that moment but her attitude is unprofessional. She is yelling confidential patient information in the lobby and over the phone and has no regard for the patients. My family has come to Hamburg urgent care countless times and have never had one complaint or issue until she was hired. Please retrain or fire her she is going to destroy the quality of care because her professionalism does not meet your standard of care.

Everything was smooth, from scheduling an online appt to check in and the visit. Staff was very friendly and polite.

I’m visiting the area from out of town. It was a relief to find a quick solution to a health problem that occurred. Thanks to all who helped in this very friendly office.

My First time here. The front desk is very nice and friendly. The staff was very nice and friendly. The doctor was awesome. 3 minute wait and I was back there. Everything was awesome. Ty guys for everything today.

Today is Friday Dec 15th..I retest my self and it read one line ,meaning I dont..have the. Virus..and I want to say thank you..

Your electronic check in doesn’t work.  It took your nurse 30 minutes to enter in our paper work, take payment while the Dr was standing there ready to see my sick child. No fault of either the Dr or nurse but the system they too complained about not working and creating tedious paper work.

The checkin was easy. The lady at the front desk was very friendly. The NP was very friendly and informative

I was able to get right in and was there less than 30 minutes. Everyone was so nice, and it was extremely clean. Will absolutely be going back when needed!

I made an appointment in the morning and had no wait time and stellar care. I’m very pleased and will definitely use again.

The provider and staff did a great job taking care of my son. Thank you ❤️

Everyone was very gracious and helpful. Staff was smiling and welcoming as well as professional. Extremely happy with the care I received.

I was very satisfied with my visit to Theoria Primary Care. Would recommend their facility to anyone. Very professional and knowledgeable. Yes