Sinusitis treatment
in Redford, MI

Daughter woke up with a rash, couldn’t get into her primary . Booked an appointment early in the morning and got in at 9:30 with Marcy. She’s always great!!!

Everything was smooth, from scheduling an online appt to check in and the visit. Staff was very friendly and polite.

My First time here. The front desk is very nice and friendly. The staff was very nice and friendly. The doctor was awesome. 3 minute wait and I was back there. Everything was awesome. Ty guys for everything today.

Everything was great scheduling my appointment I had no problems and the staff was great and my provider was awesome

I’m visiting the area from out of town. It was a relief to find a quick solution to a health problem that occurred. Thanks to all who helped in this very friendly office.

The checkin was easy. The lady at the front desk was very friendly. The NP was very friendly and informative

Your electronic check in doesn’t work.  It took your nurse 30 minutes to enter in our paper work, take payment while the Dr was standing there ready to see my sick child. No fault of either the Dr or nurse but the system they too complained about not working and creating tedious paper work.

Woke up with a swollen face and was able to get right in. Friendly staff and I love doctor Ali.

Woke up this morning with a sore throat and was able to get seen quickly and meds prescribed.

I made an appointment in the morning and had no wait time and stellar care. I’m very pleased and will definitely use again.

The staff is always friendly, and the doctors usually fast and efficient… And very thorough explains everything to the tea…

Lynn the receptionist is not qualified and unprofessional.  When I walked in with my child she was yelling across the reception area “is this the stitches?”. Yelling confidential patient information is illegal and unprofessional. Then when we left the door was locked which is understandable it was after 9:00PM. Not even 1 minute after Lynn unlocked the door to let my child and myself out I ran back for a puke bag. I knocked and Lynn came around the corner looked at me for several seconds and walked away. I continued knocking for a few minutes before she finally came back laughing. When I told her I needed a puke bag for my son vomiting all over the car she continued laughing and went to get it. For Lynn to just stare at a patient minutes after them walking out and not check to see what’s wrong is unacceptable. My child could have been having a life threatening emergency and she just stared and laughed.  This is not the first poor encounter I have had with Lynn. We previously had the displeasure of her checking us in and she didn’t even know how to use the system to accept our copay and had to have help. Fine maybe she was new but when we checked out that same time I asked her to fax over to our pediatrician the visit summary and she was rude saying I should have asked the provider to do that and that if she had to do it I was going to have to wait until she had time. I didn’t expect her to do it that moment but her attitude is unprofessional. She is yelling confidential patient information in the lobby and over the phone and has no regard for the patients. My family has come to Hamburg urgent care countless times and have never had one complaint or issue until she was hired. Please retrain or fire her she is going to destroy the quality of care because her professionalism does not meet your standard of care.

I was able to get right in and was there less than 30 minutes. Everyone was so nice, and it was extremely clean. Will absolutely be going back when needed!

The provider and staff did a great job taking care of my son. Thank you ❤️

I was very satisfied with my visit to Theoria Primary Care. Would recommend their facility to anyone. Very professional and knowledgeable. Yes