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in Groveton, VA

This is an excellent urgent care facility. The staff were professional, polite, considerate and compassionate. Wait time was minimal despite being busy. Scheduling an appointment was very helpful. Very clean facility. Thorough exam and knowledgeable medical professionals. Check-in/check-out was efficient and seamless.

I walk in and I finish so early staff is so nice and doctors are very coprative excellent

I had a 5:15 appointment and when I checked in I was not told that the office was 90 minutes behind. I waited till 6pm and when asked I was told I was next. The next person taken was a walk in that arrived after me. I then waited until 6:50 to be taken back. Didn't leave until 7 pm. A two hour appointment with reservations is unacceptable especially since I was not told. My app was a follow up and I would have rescheduled given the information of the long wait. Better communication would be appreciated

I was given a copay that based on my insurance, that amount given to me by the receptionist does not even exist...not to mention, my wife visited there just a few days ago (same insurance) and she paid a different amount for her copay, where it should have been the same copay amount. I also used their system to upload certain documents/insurance card and I was told at the front desk that they need to see them again as they were never entered in the system... Check-in experience was poor. However, once I was checked in, the person that took my vital signs was good, aside from where I asked two questions and at the end of his response was .... "I guess" instead of going to the doctor and ask. I ended up suggestion to please go ask the doctor since he seemed unsured. The doctor who took care of me was great, very knowledgeable and wrote down everything she told me verbally. FYI: My wait time was just a few minutes as I did go late at night but as mentioned above, the check-in process was ....challenging..

Arrived and checked in at 11:01am for my appointment which was at 11:00am. Every single walk in on the virtual waiting list went in before me (5 parties). I sat in the waiting room until just before 1pm (maybe 12:55 or so- im not exactly sure— my other time stamps are by texts i sent to my boyfriend updating him). I was then immediately greeted by a friendly tech in the exam room who took my vitals and started the testing appropriate for my problem. Then I sat in the exam room with no updates from 1:03pm until 1:57pm when the doctor finally came in. I was out the door with all my paperwork at 2:06pm. Why offer appointments when I’m going to be stuck in the clinic for 3+ hours anyway? I may as well have gone to the ER.