Professional Ear Wax Removal
in Burley, WA

Scheduling was easy and was there early to check in but still had to wait. My visit was pretty quick. My appointment was at 3PM. I got there at 2:45 and I left at 4. Time spent with the provider was probably less than 10 minutes.

Doctor and nurse were great and took great care of my son

I came to facility and was gladly surprised, there was one person before me. Working stuff was very nice and professional. I believe one worker was on training , he even opened door for me when I was leaving the facility. Love that day ❤️😀

This was the best experience I’ve had at an urgent care!  Friendly staff, very caring and considerate of my time.  And a good outcome!  Thank you so much!

Very easy to schedule appt for a same day. Was surprised by the fact that they are paperless and in order to view anything you have to download their app. It’s been 2 days and still no results, as for the medication you have to go on the appt and send it your self to the pharmacy otherwise you will not get it. Overall it was a good visit but it could have improved on some things for sure.

I feel bad because I do not remember her name but the doctor was a very nice. So kind towards the sensitive nature of the issue. Really appreciate her.

They all were wonderful. I had an emergency and had to leave quickly and they really processed me through and took care of me. I appreciate it.

Awakened w a sore throat, pounding headache & cough. Think a fever too. Wonderful staff here. Felt very well taken care of. I would highly recommend them.

The front desk staff and nurse were super friendly and nice. The xray machine wasn't working at this facility, which they really should let the patient know before they make an appointment.. I was seen by a nurse practitioner, Kamaal I believe.  She seemed nice, however, she didn't seem too concerned and asked minimum questions. I don't feel like my concern was  fully addressed/resolved.  I should have just gone to my primary care instead of paying $100 copay only to be told, "just keep up with warm fluids and come back again if it gets worst", because it's just that easy to come back and pay another $100 copay again. I drove about 18 miles to get seen at this location because appointments at the clinic near me get booked super fast.. I mentioned that to the provider that I don't want to drive this far again just one day later..and I was told "try making an appointment a day before near you then" (because clearly, I didn't try that and chose to drive that far in snowy weather). Last time I was sick with this horrendous cough and phlegm, a provider at different location told me exactly the same that it's just a viral, only for me to end up at my primary care the next day who diagnosed me with pneumonia! I see a similar review here from another patient ending up with pneumonia because your provider here, misdiagnosed her.. I sure hope the nurse practitioner didn't miss anything.. I couldn't ask for x-ray anyway, since it wasn't working at this location. I did mention to her that last time with exact same thing, I was prescribed antibiotics and she brushed it off saying "it's just a viral".. Not sure how she decided on that when she didn't even do an xray.  I was not all satisfied with my treatment by this provider at this location. Multicare Indigo, you need to fix your mistakes and train your providers, instead of copy pasting the same response to all the low rating reviews. Looking at the reviews here, no wonder this location always has multiple appointments available as compare to other locations.

Needed a refill of a daily inhaler & RX Ibuprofen; got in immediately & was warmly greeted by everyone.. My Dachshund Delilah is also welcomed by Staff including Admin. Highly recommend for anyone needing Care.

Everyone was excellent when it came down to anything we needed or asked. I appreciate everyone that was there they are extremely nice and respectful.

Always tend to my needs.Polite and very professional.

I went to the Urgent Care Facility on my insurance providers website and it had closed the previous September. I went to the next one one the provider’s list 8 miles away. They were not open on weekends. I went into Indigo in my town thinking I would get turned away again. Their wait was too long; but they found an opening for me at another Indigo 3 miles away. They took me in right away. I was so relieved to get my very bad cough and sinusitis addressed. They were great!