Sickle Cell Anemia Testing near me in Berlin, Connecticut

I scheduled my appointment online and there were plenty of appointment times available\. When I arrived, I was the only patient in the office at first, with a couple arriving shortly afterward.  I was taken to an examination room fairly quickly, but then waited over an hour before being seen\. It seemed that there was only one clinician available, and I don’t think she was there at the time. I understand that staffing and unexpected circumstances can sometimes cause delays. However, this is the second time I have experienced a very long wait at this facility after scheduling an appointment online. I would hope that the number of appointments offered could listed based on clinician availability.  I appreciate the staff and understand that everyone can have a busy day. I’m simply sharing my experience because waiting over an hour to be seen, particularly when there were appointment openings available online, was frustrating and disappointing.

Everything went smoothly.Staff was pleasant and efficient. Wait time was very short

The front desk staff and the other staff members were alright, but I honestly hated everything about this appointment. The doctor was absolutely the worst. The way she spoke to and treated her patients was completely unacceptable. I have never experienced anything like this from a medical provider. When people are sick, they come to the doctor for help, compassion, and understanding, not to be made to feel uncomfortable or disrespected. This was by far one of the worst experiences I have ever had with a healthcare provider. And I still have not heard back yet

The staff was friendly, thorough and helpful. I would definitely recommend this location.

There was no wait, but I had to use an app to check in, which took about 10 minutes.  So, why are there employees at the front desk, if I’m doing their job for them?  I could see the benefit of this if there were 5 people waiting to check in… but they couldn’t do my intake when I was literally the only person in the waiting room? I was pulled into the room pretty quickly, but then waiting in the exam room for about 1/2 hour.  The doctor was friendly and listened to my list of symptoms and then examined me.   Besides the check in process and wait to be seen by the doctor , everything was positive.