Pediatric urgent care near me in Westland, MI

Lynn the receptionist is not qualified and unprofessional.  When I walked in with my child she was yelling across the reception area “is this the stitches?”. Yelling confidential patient information is illegal and unprofessional. Then when we left the door was locked which is understandable it was after 9:00PM. Not even 1 minute after Lynn unlocked the door to let my child and myself out I ran back for a puke bag. I knocked and Lynn came around the corner looked at me for several seconds and walked away. I continued knocking for a few minutes before she finally came back laughing. When I told her I needed a puke bag for my son vomiting all over the car she continued laughing and went to get it. For Lynn to just stare at a patient minutes after them walking out and not check to see what’s wrong is unacceptable. My child could have been having a life threatening emergency and she just stared and laughed.  This is not the first poor encounter I have had with Lynn. We previously had the displeasure of her checking us in and she didn’t even know how to use the system to accept our copay and had to have help. Fine maybe she was new but when we checked out that same time I asked her to fax over to our pediatrician the visit summary and she was rude saying I should have asked the provider to do that and that if she had to do it I was going to have to wait until she had time. I didn’t expect her to do it that moment but her attitude is unprofessional. She is yelling confidential patient information in the lobby and over the phone and has no regard for the patients. My family has come to Hamburg urgent care countless times and have never had one complaint or issue until she was hired. Please retrain or fire her she is going to destroy the quality of care because her professionalism does not meet your standard of care.

This as always my urgent Care no matter where I move

Highly recommend this place. Everyone is so nice and caring. I always know I’ll get the help I need when I go in.

Dr Grace & her staff were fantastic!!! Thank you!!!

Professional staff excellent attitudes!! Although the Wi-Fi is sketchy my in and out time was wonderful!

Great care. Easily accessible and close to home. Doctor listened and paid attention to details.

Today is Friday Dec 15th..I retest my self and it read one line ,meaning I dont..have the. Virus..and I want to say thank you..

PA Spencer was great.

Because they have an x-ray machine and I went in for what I thought was a sprained ankle and that’s what I had. I would recommend.

Everything was great scheduling my appointment I had no problems and the staff was great and my provider was awesome

Very nice and helpful!! Caring staff also listened well to my questions!

Everything was smooth, from scheduling an online appt to check in and the visit. Staff was very friendly and polite.

Woke up this morning with a sore throat and was able to get seen quickly and meds prescribed.

My First time here. The front desk is very nice and friendly. The staff was very nice and friendly. The doctor was awesome. 3 minute wait and I was back there. Everything was awesome. Ty guys for everything today.

I’m visiting the area from out of town. It was a relief to find a quick solution to a health problem that occurred. Thanks to all who helped in this very friendly office.

The checkin was easy. The lady at the front desk was very friendly. The NP was very friendly and informative

Very nice place all staff were very friendly