Find VA Urgent Care
in Kingfisher, OK.

I came in with concerns of my skin on my forehead and scalp dryness. I asked the provider, Lisa, a nurse practitioner, to be prescribed some medication to treat my skin and did not get any form of medication provided. I came in a month before to visit and was given medication for it and the condition came back a week after. I am afraid of it getting progressively worse over time and had expressed my concerns for it.

Everyone was nice and the care was good, only thing I would add is that there wasn't a single Kleenex box in the office. Would have been nice to have a Kleenex, especially when you have a runny nose and feel sick

The receptionist and office staff need some serious training in handling patients. My son had an unexpected earache and we were referred to this clinic by his pediatrician. I did not have my insurance card on me and the receptionist would not check us in with out me presenting my insurance card, all the while my 5 year old son was crying hysterically. Instead of the receptionist calling BCBS to verify my insurance like any other medical office would, she began to help another parent that was behind us as if we were not even there. I had to call all BCBS myself and hold for a representative while speaking with the office manager about this poor protocol. Once I received my insurance info the office manager said, "Oh you do have insurance", as if I was lying about not having insurance. Even BCBS could not believe this clinic could not call to verify insurance from the info I provided at chdckin. This went on for 30 to 45 minutes before my son was seen by the doctor. Dr Justin was amazing but the office staff was horrible with no type of bedside manner. I actually felt as if I was being stereotyped at this location. I dont even want to give them 1 star but I cannot submit my review without giving at lease one star.

My visit was great all the way around.  Great staff, nurse and doctor.  I was in and in less than an hour

I was able to easily schedule my appointment online before leaving home. When I arrived the front desk let me know they were running 30 min behind the appointment schedule. I ended up waiting over an hour after my appointment time to be called from the waiting room. The triage nurse collected a covid/flu swab then put me in a room. The nurse practitioner walked in the room and told me my result and her plan. She didn’t seem to have any intent to touch me. I mentioned that my asthma also was also a concern. That finally prompted a physical exam. She offered me an asthma medication that is already on my home list, updated in triage. I don’t think this provider reviewed my medical history or medication list. I don’t think I would have gotten a physical exam if I hadn’t spoke up.

The physician never physically examined me ,she only listened to my concerns. The physician didn't check my heartbeat, didn't listen for wheezing or congestion, didn't check my nostrils, throat or ears🤒🤕🤔