Pediatric urgent care near me in New Berlin, TX

My grandson from let go and hurt his knee and I was so glad that little spurs could help him out very fast. They didn’t have to wait.

I just wish there was a better way for the older people who are not tech savvy to check in

Unfortunately, I had a very bad experience at this location. The pediatrician/NP was great and I have no complaints about the medical provider, but the front desk staff was extremely rude and unprofessional. There was absolutely no courtesy or respect in the way we were spoken to. As parents bringing in our children, we should not be made to feel like we are an inconvenience or be talked to like we're garbage. I especially had a poor experience with the woman at the front desk who wears glasses. The customer service was unacceptable. We also accidentally left a pair of glasses behind, and instead of the situation being handled professionally, it added to an already frustrating experience. I would recommend going to the Fredericksburg location or another Little Spurs location instead. The medical provider here was good, but unfortunately the front desk experience was enough that I would not return to this location because that front staff is absolutely so rude. Hire bettet front staff with good customer service prople

Tamara at Little Spurs Pediatric Urgent Care was phenomenal. She demonstrated an extraordinary ability to balance care, efficiency, and effectiveness while helping this grandmother navigate concerns involving potential cost, technology, and the delicate responsibility of communicating with my grandson’s parents. I had come from an ophthalmology appointment earlier that day where my eyes had been dilated, leaving me unable to read the small print on my screen. Tamara immediately adapted. She helped me navigate the technology and get screenshots transferred into the system so the information could get where it needed to go. But Tamara didn’t simply answer questions or provide technical assistance. She listened, problem-solved, and even negotiated to help find a workable solution. She understood that this wasn’t simply about an appointment or a bill. It was about helping a grandmother care for her grandson while respecting his parents, considering the potential cost, and making sure everyone had the information needed to make a good decision. Tamara combined compassion with competence and turned what could have been a frustrating situation into a manageable one. Her ability to provide care with efficiency and effectiveness—while never losing the human element—was exceptional. Little Spurs is very fortunate to have Tamara.

Great staff, no wait time, and got results back quickly. I couldn’t do all of what I wanted to do done though, as I was past the time I could do it in.