Professional Ear Wax Removal
in Grapeview, WA

Easy getting an appointment, wait time was minimal, staff very friendly and helpful. Overall a great visit. And there was after visit follow up call to see how I was feeling. Much appreciated.

The first person i spoke to to get checked in was somewhat rude in the sense that it seemed like she didn’t believe me. however when it was time to be seen by the dr and finish check in, the medical assistant was amazing in that process. the medical assistant with the brown hair is great. the dr was amazing as well and made me feel heard.

Requested support for two issues, and they heard and documented it.  I told the front desk and the check-in nurse about the two issues, but the doctor only addressed one issue.   The time they allotted for support was very short for an 8 Am check-in.  I assume 30 min but doctor time was around 10 min or less I’m going on an international trip in 7 days and wanted to ensure my primary illness was addressed.  I asked questions, and the doctor said, “You have three minutes.”   I didn't get all my questions addressed and had to ask the nurse, who felt it was important and asked.   I don't know why they ignored my other issue when I addressed it twice to two staff.  I will still go back and use their services.

Staff did not seem to care at all about resolving my issue.  Issue Sore throat for 2 weeks cant even sleep some nights because of the pain. they did a quick 10-15 minute step throat test and the quick one came back negative.  Asked what I wanted to do next.  I don’t know is a 97% accurate test the only thing that can be done?  That means for  every 100 patients three will be 3 diagnosed negative for strep throat when they have it.  I told them do the culture.  They kept asking me what I wanted to do.  I don’t know. I’m not the doctor.  I didn’t  know I was running the clinic. Scheduling was easy. Caring about trying to fix my issue was non existent.   Dr. didn’t even look in my throat until  to the very end when I asked her to. I’d think that is step one when I showed up is to actually see if they could see an issue.  Very lazy care. Front desk lady was awesome.

While every other urgent care within 10 miles had 2-4 hour wait times, I was able to make two immediate back to back appointments for my kids. When car troubles set us back 15 minutes, I called ahead and was treated with kindness and compassion. Both Dr. An and the person who checked us in were warm, welcoming, and took the time to listen to and speak with my children and not only me about their symptoms. I am so thankful to have found this clinic and highly recommend them!

Staff was super friendly. Office was clean. The doctor didn't seem to be concerned with anything I had to say. Probably wouldn't recommend to anyone else

Staff was great and very empathetic to the pain I was in. They explained the treatment options well.

So impressed with all the staff we interacted with! The person who scheduled our appointment was efficient and friendly, as was the girl who checked us in. The medical staff was outstanding, and our issue was addressed quickly and thoroughly.