American Family Care is one of the oldest urgent care networks in America. It was first founded in 1982 by Dr. Bruce Irwin in Birmingham, Alabama, in order to provide safe, fast, effective medical care for minor emergencies. Over the intervening 35 years, the company has continued to grow and follow this vision. Today, American Family Care operates in dozens of states, and treats more than three million patients per year. The company plans to expand to more than 500 facilities by 2023. To do so, they recently inked a deal with American Development Partners, an equity and real estate firm, for a $1 billion investment in the company.

American Family Care (AFC) operates urgent care clinics branded as AFC Urgent Care. In 2013 American Family Care acquired the Doctors Express urgent care centers and created the AFC Doctors Express brand of mostly franchised urgent care centers. In mid-2014, American Family Care partnered with Baptist Health, the leading health system in Alabama, to create the sub-brand of AFC PriMed for their joint ventured urgent care centers in Montgomery, Prattville and Wetumpka. Combined, American Family Care operates more than 150 urgent care centers making them one of the largest urgent care operators in the United States.

AFC Urgent Care Locations & Hours

Currently, American Family Care operates in a total of 26 states. Most American Family Care facilities are located in the Eastern and Southern United States, though they have recently expanded to several states in the Midwest, such as Michigan, and to Kansas and Missouri.

Most American Family Care Clinics do not operate on a 24 hour basis, though they are open 7 days a week. Hours vary between partner locations, but clinics are usually open from 8AM to 8PM.

AFC Urgent Care Services

American Family Care offers a comprehensive suite of services. Treatment is available for common urgent injuries such as broken bones, lacerations, stings and allergic reactions.

However, most American Family Care facilities offer on-site labs for testing and x-rays, unlike some other competing clinics. They also specialize in physical, occupational medicine, vaccines and immunizations, travel medicine, routine checkups, and more.

American Family Care Insurance & Payment Info

American Family Care accepts most major national and regional insurers at their partner facilities. However, they recommend patients contact clinics and insurers directly before scheduling an appointment, in order to confirm coverage. Patients can also check coverage using their online tool.

They also offer treatment for uninsured patients at reasonable rates, and are far more affordable than the ER. Patients can pay bills online, or in-person using check, cash, or major debit and credit cards.

AFC Urgent Care Mission & Values

The mission of American Family Care is to provide the best healthcare services possible at an economical price – in a kind and caring environment that respects the rights of all patients, and the need for convenience.

By providing fast and convenient services to non-emergency patients, American Family Care seeks to improve the quality of healthcare at medical facilities everywhere. Their goal is to get you back to living your life – uninterrupted.

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Urgent Care Guide

In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.

That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.

Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.

For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.

Services & Pricing

Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.

Insurance & Payments

Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.

Hours & Wait Times

Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.