CityDoc is a smaller urgent care company, primarily focused on serving patients in the Dallas-Fort Worth metropolitan area. The company currently operates 5 different locations in the city, and has been operating for more than a decade.

CityDoc is dedicated to using advanced technology to make the experience of urgent care fast, seamless, and easy. With online patient portals and bill payments, as well as online check-ins and unique “video visits”, CityDoc helps patients get the care they need quickly.

CityDoc Urgent Care Locations & Hours

Currently, there are 5 CityDoc locations in Fort Worth, Mansfield, Preston/Royal Dallas, Inwood Village, and Uptown Dallas. All of these locations are within the Dallas-Fort worth area.

All CityDoc clinics offer 8AM-8PM service on Monday-Saturday, and are open from 8:00AM-5:00PM on Sundays. No appointments are required for treatment, and after-hours care can be given in some emergency cases, though CityDoc encourages patients suffering emergencies to contact 911 or the emergency room.

CityDoc Urgent Care Services

The services offered at CityDoc clinics encompass both acute and continuous care. Treatment is offered for urgent injuries such as lacerations, broken bones, strains and sprains, chest and back pain, and illnesses like pneumonia, bronchitis, and the flu.

Other services include immunizations, allergy testing, occupational medicine, MRSA/spider bite treatments, travel medicine and vaccinations, smoking cessation, hydration therapy, treatment for sleep disorders, and administration of clinical trials.

CityDoc Insurance & Payment Information

CityDoc accepts all major insurers who operate in the Dallas-Fort Worth metropolitan area. This includes Humana, BlueCross BlueShield, Cigna, Coventry Health Care, WebPTA, Pacificare, and several others. If patients are unsure whether or not their insurance is accepted, it is recommended that they contact CityDoc or their insurer before scheduling their appointment.

Payment plans are also simplified for those without insurance. A basic examination is available for $100, and other services such as immunizations, x-rays, laceration treatments, and IV infusion therapies are available “a la carte” for a flat fee. Online bill payment is also supported via the CityDoc patient portal.

CityDoc Mission & Values

CityDoc was founded to make urgent care convenient and affordable to those who need it the most in the Dallas Fort-Worth area. The company is committed to making patient visits as “quick, thorough, and pleasant as possible”, according to their website.

Their goal is to offer courteous, friendly service in a comfortable, inviting environment, and help patients get back to their normal day-to-day lives as quickly as possible.

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Urgent Care Guide

In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.

That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.

Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.

For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.

Services & Pricing

Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.

Insurance & Payments

Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.

Hours & Wait Times

Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.