Concentra is one of the single largest occupational healthcare and urgent care providers in the U.S. Founded in 1979 in Amarillo, Texas, the company has found great success. Today, the corporate headquarters of Concentra are located in Addison, Texas, and operates more than 300 Urgent Care Centers across 36 states.

The company has more than 8,000 employees, and is affiliated with more than 900 PCPs, and over 600 occupational/physical therapy providers. It also operates more than 150 onsite medical facilities for employers of varying sizes.

In December, 2010, the company was acquired by healthcare giant Humana. Then, in 2015, it was resold to two holding firms: Select Medical, and Welsh, Carson, Anderson & Stowe.

Concentra Locations And Hours

Concentra operates over 300 urgent care centers across 36 states. Primarily, their locations are located across the Eastern seaboard of the United States, but there are Concentra clinics in almost every U.S. state, besides some Northern states and states in the Pacific Northwest.

Because of the sheer number of locations, it is estimated that 1 in 6 workplace injuries are treated by Concentra.

Most Concentra urgent care clinics are open 24 hours a day, 7 days a week. However, the hours for employer onsite medical facilities are more varied.

Concentra Urgent Care Services

Concentra offers urgent care services for the treatment of minor accidents like broken bones, lacerations, burns, and allergic reactions. They also offer tests and screenings for schools and workplaces, as well as vaccine and immunizations.

A specialty of Concentra is physical therapy and workplace injuries. Concentra has become a top choice for workers injured on their job, and their employers, due to this specialization, and has a variety of partner hospitals and physical therapists to support recovery from workplace injuries.

Concentra Insurance And Payment Information

Concentra accepts most major insurance policies for both urgent care and physical therapy. Large networks such as United Healthcare and Anthem are accepted at most practices. However, this may vary based upon state. Patients should check their insurance eligibility at their selected clinic by using the online insurance check tool.

Concentra also does accept patients who do not have insurance. Estimates for cost of service will be provided at patient check-in. All bills can be paid online, both for insured and non-insured customers.

Concentra Mission And Values

Concentra, according to their website, is focused on improving the health of America’s workforce – with occupational medicine and physical/occupational therapy services for workers and employers.

Their values are friendliness, skill, and respect – and their goal is to provide high quality patient care, and keep Americans healthy on the job.

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Urgent Care Guide

In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.

That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.

Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.

For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.

Services & Pricing

Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.

Insurance & Payments

Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.

Hours & Wait Times

Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.