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Thank you nurse Janice and doctor Michelle for taking great care of my Brother today. You were both friendly, knowledgeable and efficient which helped put us at ease. He is recovering nicely thanks to the both of you.
We use this facility on a regular basis. Either for sports physicals, ear aches, or sprains. They've always been very helpful, accomodating and professional. Will use them again before going to the Emergency Room or waiting on a doctor's office to make room for us to be seen.
To the Owner: please remember that your front line people represent your Center as a first impression. If you call and the receptionist gives you a negative attitude bbecause you asked a question that required more than a yes or no answer, she sighs and says "ok, I'll check" you already get the impression that this is not a top notch Center willing to find the the information you are requesting without sounding like it is an inconvenience. Is an online check in a feature you offer? I cant tell. Your web site mention in one ad but not another and your staff doesnt mention it. Your front line people must be equally receptive to telephone and in person inquiries. They need to realize that they work for the patient and family foremost. Also, if you have been referred to an online schedule to see which doc or PA or NP is working, then it should be much easier to locate and it should be user friendly to decipher. It is not difficult to design a simple staff schedule intended to assist patients rather than one designed for staff. Since you are listed as primary care, your patients should be able to find out if "their" doctor is on duty, quickly and easily. With a few changes, your Center could be consistently rated 5's. I have been a nurse manager most of my career so I hope you see my suggestions in the positive light they were intended. A little privacy at the check in desk would also be appreciated by most patients. Thank you for providing space for patients & families to comment.
First Health Urgent Care provides the best medical service for our community. Corvid 19 safety guide lines are followed here. One is greeted at the front desk professionally and processing you in quickly and is so organized. When your turn comes, you are greeted by someonewho takes your vitals and makes note of what you are there to be checked. You are treated with respect and concern for medical needs by the entire staff who comes into contact with you. You are escorted to a room and before you know it, your medical provider walked in, greets you kindly, listened to why you are there, checks you, explains what is going on with you, how you are going to be treated, sends any prescriptions to your pharmacy, instructs you to follow up with your primary Doctor if needing further treatment or could return there. First Heslth is clean with an atmosphere of wanting to serve everyone with the best health care.
I had a Great Experience at Med Care in Anderson SC this morning : Very Professional , Prompt Service , Explained in Detail my Illness and my Prescriptions and gave me a Dr. Note for my missed work. Very Clean And Sanitized and I had my Chest X-Ray at same Location ! I give Med Care a 10 !! Libby and Dr. Sunshine were Very Professional.
I’ve taken my son here after school at times because of my work schedule and they are always accommodating & helpful
I took my elderly mother in for a Covid test on Monday night December 7th about 7:00 pm. We were treated cordially from the receptionist from the moment we walked in the door. The nurse who performed the test was gentle and explained the procedure to my mother. In addition, the doctor was concerned and asked my mother all the appropriate questions. There is no doubt I will use this facility in the future and recommend it to my friends, too. Great experience!
Unthinkable. They had no record of me ever being prescribed medicine. Discussed lab work on June 21, 2019 that needed to be called to my attention on March 27, 2019, while being seen as a patient that was ordered in Mid February. Promised me they would refund my visit on June 21 right then. That hasn't happened. I should have recognized that they were incompetent when I was treated for an infection and when I arrived in Columbia to try to fill it, the pharmacy said they couldn't because the prescription wasn't signed. A few of the nursing assistants are delightful, but several if the health providers have either deplorable bedside manners or try to patronize you.
Check the reviews on Google -- the reviews here on Solv are small in number, and appear vastly skewed. Today I had a great visit late on a Sunday at Health First - Mt. Pleasant. Check-in online was smooth and easy. Final check-in at the front counter was a breeze. Very little wait at any point throughout the clinic. Vitals check-in smooth & professional. Provider exam smooth & professional. Went in for sore throat, got tested on-site for strep and for covid, both strep and covid ruled out based on rapid test results. Diagnosis delivered expertly, along with followup instructions and prescription. For a staff who knew nothing of me before I walked in the door, the whole experience was unsurpassable.
Urgent Care Guide
In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.
That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.
Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.
For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.
Services & Pricing
Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.
Insurance & Payments
Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.
Hours & Wait Times
Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.